Senior Support Engineer: Incident Resolution & Escalations (New South Wales)

Senior Support Engineer: Incident Resolution & Escalations (New South Wales)

28 Aug
|
Ingram Micro
|
New South Wales

28 Aug

Ingram Micro

New South Wales

Ingram Micro Inc. in Australia is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues and lead high-severity escalations.
You will troubleshoot with Datadog, API tools, and distribute log tracing, collaborating with Engineering, Product, and vendors.The role requires 10+ years in technical support engineering, solid communication with enterprise customers, and a focus on MTTR and SLA governance.
Hybrid work environment offered with global exposure.
#J-*****-Ljbffr

📌 Senior Support Engineer: Incident Resolution & Escalations (New South Wales)
🏢 Ingram Micro
📍 New South Wales

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