Your new company Are you ready to elevate your career and become part of a leading financial institution?
This exciting opportunity forms part of a major Big 4 Bank merger project, with customer demand expected to increase significantly over the coming months.This is your chance to join a business that values career progression, development and customer excellence while building highly transferable banking and customer service skills.Your new role As a Customer Contact Centre Consultant, you'll be one of the first points of contact for customers across a range of banking enquiries.
You'll work within an extremely high-volume contact centre environment, with forecasts of over 10,000 customer calls per month during peak periods.
Success in this role will come from your resilience, ability to learn quickly and commitment to delivering exceptional customer service.Responsibilities:Assist customers with internet banking enquiriesSupport debit and credit card enquiriesProvide information on personal banking products and servicesAssist customers with enquiries relating to the bank mergerDeliver accurate and empathetic customer serviceNavigate multiple systems while managing high call volumesFollow established processes, scripts and compliance requirementsMeet service and performance expectations in a fast-paced environmentWhat you'll need to succeedStrong communication and customer service skillsHigh resilience and ability to work in a fast-paced environmentStrong multitasking and computer skillsFast learner who adapts quickly to new informationCoachable and open to feedbackReliable, professional and positive attitudeExperience in retail, hospitality, fast food, customer service, reception, administration, banking or contact centres will be highly regarded.What you get in return5 weeks of paid classroom-based training in Brisbane CBDOngoing coaching and support throughout your assignmentHybrid working opportunities available after training and once proficiency has been achievedStrong temp-to-perm opportunities for high-performing employeesi>Opportunity to gain valuable banking and financial services experienceSupportive team setting with genuine career progression opportunities
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📌 Customer Contact Centre Consultant (Brisbane)
🏢 Rashi Joshi
📍 Brisbane