Location: Graton, NSWContract: 3 months with potential extensionWorking arrangement: Office-basedWe're currently seeking an experienced Customer Service / Contact Centre Officer to join a high-volume, fast-paced customer service environment on an initial 3-month contract, with potential for extension.This is a great opportunity for someone who enjoys helping customers, solving problems and working across multiple systems and communication channels.About the roleYou'll be responsible for delivering high-quality customer service across a range of channels, including inbound calls, live chat and administrative requests.Working as part of a cooperative team, you'll provide first-contact resolution, process standard transactions and ensure customers receive accurate, timely and professional support.Key responsibilitiesRespond to a high volume of customer enquiries across phone, live chat and administrative channels.Resolve customer enquiries at first contact wherever possible.Identify and escape emerging issues,



service disruptions and customer experience trends.Accurately document customer interactions and manage workflows across multiple platforms.Meet individual and team KPIs and contribute to a positive, collaborative team environment.What we're looking forYou'll ideally have:Experience working in a customer-centric environmentStrong customer service and communication skills, with the ability to build rapport and understand customer needs.The ability to adapt quickly and learn new processes, procedures and systems.Confidence working across multiple systems and digital platforms.Strong attention to detail and the ability to manage competing priorities in a high-volume environment.This is an opportunity to join a supportive, team-focused environment where your customer service skills, adaptability and ability to make a difference to the customer experience will be valued.
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📌 Customer Service Officer (South Grafton)
🏢 Corroboree Talent
📍 South Grafton