Your new company Join a growing Brisbane-based organisation that is committed to helping customers find sustainable solutions while fostering a supportive, high-performing team culture.
The business values accountability, authenticity, continuous learning, and rewarding long-term success.Your new roleAs a Customer Relationship Agent, you will manage both inbound and outbound customer calls, helping customers establish sustainable repayment plans and achieve positive outcomes.
You'll build and manage your own portfolio, negotiate solutions, monitor repayments, conduct customer research when required, and ensure all interactions are handled with empathy, professionalism, and respect.What you need to succeedStrong communication and active listening skillsAbility to build rapport and relationships quicklyResilience and emotional maturity when handling difficult conversationsA self-motivated, solutions-focused approachStrong negotiation and problem-solving skillsComfortable working towards targets and KPIsBasic technology and keyboard skillsA willingness to learn, take feedback, and thrive in a quick-paced environment
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📌 Customer Relationship Agent (Brisbane)
🏢 Rashi Joshi
📍 Brisbane