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Explore numerous customer care representative positions that match your skills.
These roles involve direct interaction with customers to address inquiries, resolve issues, and provide support.
Customer care representatives are crucial in maintaining customer satisfaction and loyalty, acting as the primary point of contact between the company and its clientele.
Strong communication, problem-solving, and interpersonal skills are highly valued in this field.Job opportunities for customer care roles are available across various industries, including technology, healthcare, finance, and retail.
These positions often require a combination of empathy, patience, and technical proficiency to handle diverse customer needs effectively.
Many companies offer training programs to equip representatives with the knowledge and tools necessary to excel in their roles.
Career advancement opportunities may include team lead positions or specialized customer support roles.If you are passionate about helping people and possess excellent communication skills, a career as a customer care representative might be an ideal fit.
Search for customer service jobs , call center jobs , and support representative roles to find the perfect opportunity.
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Showing **** Customer Care Representative jobs in city of melbourne
Customer Service Representative
**** Alice Springs $50,000 - $70,000 per year help_outline Amentum
Posted today
Job Description
Amentum have an exciting prospect for a motivated Customer Service Representative based in Alice Springs, Australia
The role will see you working as part of a high-performing team and reporting to the Customer Service Supervisor, responsible for delivering timely, accurate and professional support for customers across a high-volume environment.
The role manages a wide range of enquiries and service requests, including TQ accommodation support,



maintenance work orders and general information and works closely with the Planning and Scheduling team to coordinate work order creation, issue notifications, monitor job progress, and ensure the accurate close out of completed requests.
ESSENTIAL RESPONSIBILITIES
Manage site office operations including room and phone payments, Wi‐Fi passwords, online accounts and locker assignments.
Work Order administration management including close outs and scanning.
Maintain oversight of the SSC portal dashboard and content, ensuring data accuracy, workflow efficiency and continuous service improvement.
Site office and accommodation room reservations and allocations.
Manage Engine customer requests including work order requests and conference room bookings.
Customer enquiries from walk ins, phone calls and emails.
SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M; and other department operations.
General reporting as required.
Ensure compliance with all site environmental health and safety requirements.
Any other reasonable duties as requested.
QUALIFICATIONS
Proven experience in a similar role coupled with strong administration skills
Experience with SAP
Computer software and application knowledge
Forward thinker and the ability to work with minimal supervision
Team player with strong communication and interpersonal skills
Attention to detail and effective time management skills are essential
Diploma/Degree in Business Admin or equivalent
Capability to develop innovative solutions
Experience writing and developing policies and procedures
TICKETS AND LICENCES
Drivers License
The position is desk based and sedentary in nature,



the ability to lift items up to 5kgs may be required occasionally.
SECURITY CLEARANCE REQUIREMENT
It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role.
The employee will require a Top-Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) or TS/SCI (U.S.) clearance w/ Poly or Australian Citizen who can obtain the appropriate level of security clearance
EHS REQUIREMENT
All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements.
While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:
Completing work tasks in a safe manner
Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
Red-Carding a Job - Employee right and responsibility to "STOP WORK" if a job is unsafe or possess a danger to the environment
QUALITY REQUIREMENT
Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction.
It is our policy to consistently provide services that meet customer expectations.
Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts.
Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
For further information contact
Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.
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📌 Customer Care Representative (Melbourne)
🏢 Lineage Logistics
📍 Melbourne