Join a well-established family business where your contribution truly matters.DMW Industries is a proudly Australian-owned family business with more than 50 years' experience supplying and servicing commercial laundry equipment across Victoria.We're known for our outstanding customer service, long-term client relationships and reliable service support.
As our business continues to grow, we're looking for an organised, proactive Office Manager to become the operational hub of our business.This is much more than a traditional administration role.
As the only office-based team member, you'll work closely with the Managing Director, support our service technicians, build strong customer relationships and help keep every part of the business running smoothly.About the roleAs the Office Manager, you will be the central coordination point for our business and the first point of contact for many of our customers.
This is a varied, hands-on role where no two days are the same.
This is a role where you'll have genuine autonomy and the opportunity to help shape how the business operates.Key responsibilitiesCoordinating service technicians and scheduling customer jobsSpeaking with customers and managing service enquiriesPreparing quotations,



invoices and customer agreementsOrdering parts for upcoming service workSupporting sales administration and contract renewalsMaintaining customer records and office systemsWorking closely with the Managing Director to improve business processesAbout youPrevious experience in an Office Manager, Administration Manager or similar roleOutstanding organisation and time management skillsExcellent customer service and communication skillsThe confidence to work independently and make day-to-day decisionsStrong attention to detailA proactive, solutions-focused approachExperience working in a small business (highly regarded)Experience in a service, maintenance or trades environment (highly regarded but not essential)Why Join DMW?
Join a successful family-owned business with more than 50 years of historyWork directly with the Managing Director and have genuine influenceEnjoy a varied role with trusted autonomyBe part of a supportive, close-knit teamOpportunity to grow as the business continues to expandStable, long-term career opportunityIf you're looking for a role where you'll be trusted to take ownership, build strong customer relationships and make a genuine impact every day, we'd love to hear from you.Submit your resume and a brief cover letter telling us why you'd be a outstanding fit for DMW Industries.
#J-*****-Ljbffr

📌 Office Manager | Service & Operations (Melbourne)
🏢 DMW Industries
📍 Melbourne