About The RoleIn this role, we are looking for a switched‐on individual who can coordinate successful delivery of regular service calls.
You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.Role Title: Service AdministratorLocation: Albury, New South Wales, AustraliaHours: Monday – Friday, Full Time PermanentReporting: Regional ManagerEssential Skills & QualificationsPreference for someone with a background in a similar role, or familiarity with roles in service and repairsExceptional communication skills and friendly customer serviceStrong computer literacy (including Microsoft excel) to understand our internal systems and deliver timely serviceHighly motivated, in your willingness to learn and meeting results / targetsA strong team player and ability to work well with internal and external stakeholdersDuties & ResponsibilitiesReceive calls from customers in a skilled mannerCommunicate customer requirements with our Service Technicians,



and schedule service callsProcess purchase orders with relevant suppliers and invoices as requiredFollow up on the progress of current jobs and provide updates to customers.Investigate and communicate opportunities to improve processes or expand the service business.BenefitsEmployee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits package includes discounts for retail, insurance, gym and moreComprehensive training program to equip you with the necessary skills and knowledgeAbout The CompanyAidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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📌 Service Administrator (New South Wales)
🏢 Aidacare
📍 New South Wales