At Consilium Safety Group, we don’t just make technology, we create solutions that protect people, values, and the planet. As a global leader in fire and gas safety technology, we serve critical industries such as marine, energy, rolling stock, and critical infrastructure.

With more than 100 years of expertise, we combine deep industry knowledge with cutting-edge innovation to shape the future of Safety Tech. We are headquartered in Gothenburg, Sweden, with over 55 offices worldwide.

We are a fast-evolving global organization backed by the private equity firm Antin Infrastructure Partners and are continuing an ambitious journey of expansion and transformation. With strong financial support and a clear strategic vision, we are investing in innovation, operational excellence, and talent — the key drivers that will take us to the next level.

This is truly an exciting time to join us!

Position Summary

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure customer requests, maintenance work, inspections, and repairs are completed safely, efficiently and on time. The role acts as the primary link between customers, service technicians, sales teams, and internal support functions, ensuring clear communication and a high level of customer satisfaction.

Key Responsibilities

Service Planning & Scheduling

Schedule and allocate technicians based on skills, location, availability, and priority.

Coordinate preventive maintenance, breakdowns, commissioning, and project-related service activities.

Optimize technician utilization and productivity.

Manage resource conflicts and prioritize urgent customer requirements.

Customer Communication

Act as the primary point of contact for service customers.

Receive and process service requests.

Provide updates on technician availability, job progress, and completion status.

Manage customer expectations regarding timelines and service delivery.

Work Order Management

Create, monitor, and close service work orders.

Ensure all job documentation is accurate and complete.

Track job progress and follow up on outstanding actions.





Maintain service records within the company's ERP/CRM systems.

Parts & Procurement Coordination

Liaise with procurement and warehouse teams to ensure parts availability.

Monitor critical spare parts requirements.

Escalate supply shortages or delays impacting customer commitments.

Service Delivery Performance

Monitor service response times and completion rates.

Ensure service activities meet contractual obligations and KPIs.

Identify scheduling bottlenecks and recommend improvements.

Support continuous improvement initiatives.

Financial Administration

Review technician timesheets and job costs.

Ensure service jobs are accurately invoiced.

Monitor WIP (Work in Progress) and assist with revenue recognition processes.

Support quotation follow-up and service contract administration.

Health, Safety & Compliance

Ensure service activities comply with company safety standards.

Verify required permits, site inductions, and compliance documentation are completed.

Escalate safety concerns and operational risks.

Key Performance Indicators (KPIs)

Operational

Technician utilization rate

Schedule adherence

On-time service delivery

Work order closure cycle time

First-time fix rate

Customer

Customer satisfaction score

Customer response time

Financial

Invoice accuracy

Service backlog management

Required Skills & Experience

Essential

Experience in service coordination, scheduling, operations, or administration.

Strong planning and organizational skills.

Excellent customer service and communication skills.

Experience using ERP, CRM, or service management systems.

Ability to manage multiple priorities in a fast-paced environment.

Strong attention to detail.

Preferred

Experience within marine, fire safety, industrial,



technical service, or engineering environments.

Understanding of field service operations.

Knowledge of service contracts and maintenance planning.

Competencies

Customer Focus

Planning and Organizing

Problem Solving

Communication

Teamwork and Collaboration

Accountability

Continuous Improvement

Ability to Work Under Pressure

Authority

The Service Coordinator is authorized to:

Schedule and reschedule service resources.

Prioritize work based on customer commitments and operational requirements.

Escalate resource constraints and service delivery risks.

Coordinate with internal departments to support service delivery.

Reporting Structure

Reports To: Managing Director

Key Interfaces:

Customers

Service Technicians

Service Managers

Project Managers

Sales Teams

Procurement (Spare Parts Salespersons)

SSC/Administration Teams

Finance

What We Offer

An opportunity to be part of a global and growing Safety Tech company with a meaningful purpose.

A role with responsibility, variety, and opportunities for professional growth.

A team-oriented and international working setting.

Market-competitive salary and benefits.

Application

Does this sound like your next challenge?

We review applications on an ongoing basis, so we encourage you to apply as soon as possible.

Join us and be part of shaping the future of Safety Tech.

Consilium Safety Group is a world-leading solution provider of fire and gas safety technologies for the marine, energy, transport and building sectors. By combining safety expertise with intelligent detection, the company contributes to protecting lives, values, and the planet through technology. What started in 1912 is today an international company driven by innovation. Consilium Safety Group is based in Gothenburg, Sweden, has more than 55 offices, covering all time zones, and strives to be a great place to grow. With a market leading position, robustness, and pioneer thinking – we are now on our journey to transform and shape the future of the industry, by becoming #1 in SafetyTech.

📌 Service Coordinator (Perth)
🏢 Consilium Safety
📍 Perth