Job Category: Design, Engineering and Transport Professionals

Job Description:

- Salary $100k - $108k per annum + 12% Superannuation
- Full Time Permanent position
- Based at our Nunawading Civic Centre

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be creative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability

The role:

To provide high quality professional customer service and administrative support to
the Waste Reduction and Recycling team and Environmental Sustainability team and
wider City Services Department.

About you:

Demonstrated high level customer service skills and commitment to providing quality service.

Experience in an administrative support role.

Experience in the successful use of a variety of software packages including customer request systems.

Ability to communicate effectively at all levels of the organisation and with customers.

Ability to work cooperatively in a team environment and with minimal supervision

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse.



Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions - a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering - Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities - engaging work and the opportunity to apply your skills and experience.

Transformation - We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Further Information

Further information is available from Mel Kerr. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 13 September 2026

Come and join the transformation!

Download the Position Description:

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

📌 Waste Education Officer (Melbourne)
🏢 Whitehorse City Council
📍 Melbourne