About the role

As Sales & Operations Manager, you will lead the phone sales team, support office staff and help ensure every customer receives a friendly, professional and caring experience. You will be at the heart of the business, managing incoming sales enquiries, coaching staff, and supporting the retail water filtration showroom.

Key responsibilities

- Lead, motivate and support the phone sales team

- Manage incoming sales enquiries and convert qualified leads into customers

- Coach staff to improve sales skills, confidence and performance

- Manage the daily operation and workflow of the office

- Support the retail water filtration showroom/store

- Ensure customers receive outstanding service from first enquiry through to installation and ongoing support

- Monitor sales targets, leads, follow-ups and team performance

- Support & grow the plumbing Installation contractors Australia wide

- Work with CRM and management systems to ensure opportunities are followed up

- Help develop better sales processes and customer experiences

- Work closely with management, marketing, customer care and installation teams

- Attending Homeshows

- Growing new business through our partner & affiliate programme.

- Support marketing with insights into Digital marketing campaigns

- Support the development of Product evolution

About you

- Amazing ability to win people over & win new business.

- Naturally positive,



organised and results-focused

- Computer Savvy

- Experience as a Sales Manager, Office Manager, Inside Sales Manager, Customer Service Manager or Sales Team Leader

- Solid telephone sales and communication skills

- Experience managing or coaching people

- Good organisational ability

- Confidence to make decisions and keep a busy office moving

- Enjoy helping people succeed—both customers and team members

About us

Great Water Filters Australia is a growing Australian water filtration company with a simple purpose: helping Australian families enjoy better-quality drinking water through innovative water filtration products, professional installation and exceptional ongoing service. We operate in a growing water filtration and wellness market, offering whole-house and drinking-water filtration solutions with a retail showroom where customers can see filtration solutions and speak directly with the team.

Our Showroom Office 362 Bay Road Cheltenham- I minute drive from Southland

https://greatwaterfilters.com.au/victoria/melbourne

Benefits

- Supportive team environment

- Quality products

- Strong marketing and customer enquiries

- Established customer base

- Opportunities to improve systems and sales performance

- Role where your ideas and leadership can make a visible difference

📌 Sales & Operations Manager (Cheltenham)
🏢 Great Water
📍 Cheltenham