Expression of Interest

Aboriginal and Torres Strait Islander School-Based Traineeships with the NSW Government

Are you currently in Year 10 and moving into Year 11 in 2027?Want to earn money, gain real workplace experience and complete a nationally recognised qualification while you're still at school?This could be your opportunity to get a head start on your future.Why Apply?As a School-Based Trainee, you'll spend one day a week working with the NSW Government while continuing your studies at school.Over two years you'll:

- Earn a wage while you learn
- Complete a Certificate III in Business that may contribute towards your HSC
- Gain real workplace experience
- Build valuable skills for future jobs
- Make professional connections and learn from experienced mentors
- Strengthen your résumé before leaving school

About the OpportunityAre you looking to gain real work experience while you finish school?As a trainee at Service NSW, you have the opportunity to learn new skills, support customers, and gain experience in a professional workplace.

- Help customers with general enquiries and answer basic questions.
- Assist customers to complete forms and paperwork.
- Provide information about the requirements needed to complete transactions.
- Learn to use Service NSW systems and customer service processes.
- Work alongside experienced team members and learn from their knowledge and experience.

We're looking for students who are:

- Keen to learn and try new things
- Interested in helping people and providing great customer service
- Reliable, respectful and positive
- Comfortable using technology or willing to build their digital skills
- Able to work well with others and contribute to a team

No previous work experience is required.You'll be supported every step of the way through:

- Aboriginal mentors
- Workplace buddies
- Dedicated program coordinators
- A supportive team committed to your success

Positions are available in:

- Tweed Heads Service Centre




- Toronto Service Centre

These traineeships are funded through the Elsa Dixon Aboriginal Employment Grant, which supports Aboriginal and Torres Strait Islander people to access employment and career development opportunities within the NSW Public Sector. About the Department of Customer ServiceThe Department of Customer Service (DCS) helps improve life for people across NSW. We deliver services that millions of people use every day through agencies including:

- Service NSW
- Revenue NSW
- Fair Trading

At DCS, you'll be part of a team making a real difference in communities across the state.Ready to Apply?Submit your Expression of Interest and tell us:"What unique experience do YOU as an individual bring to a trainee role at DCS and why should we choose you?" (Limit 300 words)Applications must include a copy of your résumé. Closing Date: 16 December 2026Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Aboriginal School Based Trainee - Service NSW (Tweed Heads or Toronto) (Tweed Heads West)
🏢 myCareer - NSW Government
📍 Tweed Heads West