About the role

We are seeking an Administration and Sales Assistant to join the team at Andersens Carpets Grafton on a casual basis. This role offers an excellent prospect to develop your administrative and customer service skills in a fast-paced retail environment. Based in Grafton, NSW, this position will see you supporting both our administrative operations and sales functions, ensuring smooth day-to-day business activities and delivering outstanding service to our customers.

What you'll be doing

- Providing administrative support to the sales team, including scheduling appointments, managing customer inquiries, and processing orders
- Assisting customers with product information, answering questions about carpets and flooring options, and supporting the sales process
- Maintaining accurate customer records and databases, ensuring all information is up to date and organised
- Handling telephone inquiries and directing calls to the appropriate team members
- Processing invoices, quotes, and other documentation as required
- Supporting the coordination of deliveries and installations
- Performing general office duties including filing, photocopying, and data entry
- Contributing to a professional and welcoming environment for both customers and staff

What we're looking for

- Strong organisational and time management skills with the ability to manage multiple tasks simultaneously
- Excellent communication skills, both written and verbal, with a professional approach to customer interactions
- Proficiency in Microsoft Office and ability to quickly learn new computer systems
- Attention to detail and accuracy, particularly when handling customer information and documentation




- A customer-focused attitude with a commitment to delivering high-quality service
- Flexibility and adaptability to work in a dynamic retail environment
- Previous experience in administration, client services, or sales support is advantageous
- Ability to work independently and as part of a team

What we offer Andersens Carpets Grafton provides a supportive and collaborative working environment where your contributions are valued. As a casual team member, you will enjoy flexibility in your scheduling while gaining valuable experience in a professional retail setting. You will have the opportunity to develop your skills in customer service and administration, working alongside an experienced team dedicated to excellence.

Fulltime position will be offered after a probation period for the right candidate. Must be able to work 1-2 Saturday mornings from 9am until 11.30am per month.

About us

Andersens Carpets Grafton is a leading carpets and flooring retailer serving the Grafton community and surrounding areas. We pride ourselves on offering a wide range of quality products and exceptional customer service. Our team is committed to helping customers find the perfect flooring solutions for their homes and businesses, and we maintain high standards of professionalism and customer care in everything we do.

Apply now

If you are an organized, customer-focused individual looking for a casual position in administration and sales support, we would like to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team.

📌 Administration and Sales Assistant (Grafton)
🏢 Andersens Carpets Grafton
📍 Grafton