Be the welcoming face of Surgical Outpatients at John Hunter Hospital, providing essential administrative support that keeps busy clinics running smoothly and patients supported throughout their care journey.

Employment Type: Permanent Full Time

Position Classification: Admin Officer Level 2

Remuneration: $69,272.27 - $71,570.21 per annum + super + salary packaging

Hours Per Week: 38

Location: John Hunter Hospital | Awabakal Country

Requisition ID: REQ678073

Applications Close: Sunday, 6th September 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Where You'll Be Working

This permanent full-time Administration Officer position is based within Zone B, East Block at John Hunter Hospital, supporting our busy Surgical Outpatients service.

Our Outpatients Administration team plays an important role in supporting the delivery of patient care and the smooth day-to-day operation of our clinics. As part of the team, you will work closely with administrative, nursing, medical and allied health staff while providing a welcoming and professional first point of contact for patients, families and carers.

This is a busy, patient-facing environment where no two days are quite the same. The team works collaboratively to manage competing priorities, and service demands while maintaining a high standard of customer service, accuracy and confidentiality.

We are looking for someone who enjoys being part of a supportive team, is comfortable working in a fast-paced healthcare environment and takes pride in contributing to a positive experience for our patients and the clinical teams we support.

About The Role

As an Administration Officer within Surgical Outpatients, you will provide high-quality administrative and customer service support to ensure our clinics run smoothly and patients receive a positive and professional experience.

Daily responsibilities will include welcoming and assisting patients and families both face-to-face and over the phone, responding to enquiries, maintaining accurate patient information and documentation, and using electronic medical record and other computer systems to support clinic activities.



You will also provide administrative support to clinical and non-clinical staff and assist with general office functions as required.

This is a busy role where priorities can change throughout the day, so you will need to be organised, adaptable and comfortable managing competing requests while maintaining a high level of accuracy and confidentiality.

The position has no direct reports and works as part of the wider Outpatients Administration team. The role reports to the relevant Outpatients Team Leader, who provides day-to-day work allocation, support, escalation and accountability.

About You

Our ideal candidate is someone who is organised, reliable, approachable and genuinely enjoys providing great customer service. They will be comfortable working in a busy, patient-facing environment where priorities can change quickly and will be able to remain calm, professional and focused while managing competing demands.

The most crucial qualities for this role are strong attention to detail and accuracy, effective communication and listening skills, the ability to prioritise workload, adaptability, and a cooperative approach to teamwork. We are looking for someone who takes responsibility for their work, knows when to ask questions or seek clarification, and treats patients, families, colleagues and other stakeholders with respect and empathy. These qualities align closely with the capabilities identified for the role, particularly communication, customer service, collaboration, planning and prioritising, accountability and resilience.

While confidence with technology and computer systems is important, specific NSW Health systems, electronic medical record processes and local Outpatients procedures can be learned and developed on the job. We would much rather find someone with the right attitude, attention to detail and willingness to learn, as the technical and service-specific knowledge can be supported through training and experience within the team.

What We Can Offer You

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

- Monthly Allocated Days Off (for full-time employees)
- 4 weeks annual leave (pro-rata for part time employees)




- Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members

Additional Information

- An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
- To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

- Click here for the Position Description
- Find out more about applying for this position

For role related queries or questions contact Claire Feltis on [email protected]

Information For Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.

If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support.

📌 Administration Officer - JHH Outpatients - Targeted (Maitland)
🏢 Hunter New England Local Health District
📍 Maitland