About the role The RTO Administrator is responsible for providing high-quality administrative and front-desk support within the RTO. This role supports the efficient day-to-day operations by managing student files and data entry, handling general enquiries, and providing exceptional customer service to students, staff, and visitors. The position ensures a welcoming and professional workplace while assisting with communication, record management, and compliance reporting in line with RTO requirements.

Key responsibilities

- Perform general clerical duties including filing, scheduling, and correspondence

- Maintain a welcoming reception area, ensuring a professional and organised environment

- Maintain accurate student and training records

- Assist with AVETMISS data entry and compliance reporting

- Provide administrative support to trainers, assessors, and the management team

- Handle incoming calls, emails, and front desk duties

- Assist students with enrolment queries, appointments, and basic course information

- Assist with document filing, scanning,



and record-keeping

- Assist with student enrolments, record keeping, and processing course documentation

- Ensure accurate and timely communication with students regarding their courses

About you

- Certificate III or IV in Business Administration or equivalent experience

- Experience in office administration, data entry, and student support services

- Strong knowledge of Microsoft Office, student management systems (SMS), and data entry procedures

- Excellent communication, organisation, and problem-solving skills

- Ability to maintain confidentiality and accuracy in record-keeping

- Ability to multi-task, manage priorities, and work independently

- Experience working in an RTO or education sector (desirable)

- Understanding of AVETMISS reporting and ASQA compliance (desirable)

- Experience handling student enrolments and client service management (desirable)

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