About the role

As an Administration Assistant, you will play an important role in the day-to-day operation of the clinic and will often be the first point of contact for children, families, therapists and external stakeholders at Kids Therapy Clinics Australia, a multidisciplinary paediatric therapy clinic supporting children and families across South-West Sydney.

Key responsibilities

- Greeting children, parents and visitors and providing a warm and professional reception experience
- Answering incoming telephone calls and responding to general enquiries
- Managing client appointments, therapist calendars and clinic schedules
- Booking, confirming, rescheduling and cancelling appointments
- Responding to emails and maintaining skilled communication with families
- Creating and maintaining client files and ensuring information is accurately recorded
- Processing referrals, intake documentation and service-related paperwork
- Assisting with NDIS participant administration, service agreements and funding information
- Processing payments, invoices and general billing enquiries
- Scanning, filing, uploading and maintaining confidential client documentation

About you

- Previous experience in administration, reception or customer service
- Excellent verbal and written communication skills
- Strong organisational and time-management skills
- Confidence managing multiple priorities in a busy environment




- Excellent attention to detail and accuracy
- Strong computer skills, including Microsoft Office and email
- A professional and compassionate approach when communicating with families
- The ability to maintain confidentiality when handling sensitive client information
- Initiative and the ability to work independently while also contributing to a team
- Reliable attendance and a strong work ethic
- A current WWCC and National Criminal History Check (within last 6 months) required.

About us Kids Therapy Clinics Australia (KTC) is a growing multidisciplinary paediatric therapy clinic supporting children and families across South-West Sydney. Our team provides a range of allied health and developmental services within a modern, qualified and family-focused clinical environment.

Benefits

- Full-time, stable employment
- Monday-to-Friday hours
- A modern, purpose-designed clinic environment
- A friendly and supportive multidisciplinary team
- A varied role with opportunities to develop your administrative skills
- Training and support to learn our systems and processes
- Exposure to the allied health and NDIS sectors
- Opportunities for professional growth as the organisation continues to expand
- A rewarding workplace where your role directly supports children and families accessing important therapy services

📌 Administrative Assistant (Casula)
🏢 Kids Therapy Clinics
📍 Casula