Operations Officer

Your new company

You'll be joining a large public sector organisation dedicated to creating connected, sustainable, and inclusive communities. The team values diversity, supports career growth, and encourages a healthy work-life balance. The organisation is also committed to reconciliation and fostering a workplace where people from all backgrounds thrive.

Your new role

- Process Heavy Vehicle permits applications and ensures accuracy and quality document management
- Provide enquiry response and advice to Regions and other external organisations, including Local Government, the National Heavy Vehicle Regulator and Queensland Police Service (QPS) relating to class permits.
- Use information systems to input, update and query information and extract and synthesise data appropriate to class permits processing.
- Respond to queries, compliments, complaints and appeals.
- Liaise with other departments, interstate and Commonwealth agencies, transport and industry peak bodies and QPS as directed.
- Write and/or review departmental and other correspondence in accordance with departmental standards.
- Manage work delivery to ensure agreed business outcomes, performance indicators and deadlines are achieved.
- Ensure a protected and healthy workplace,



including compliance with workplace health and safety and employee rehabilitation legislation, codes of practice, standards and departmental policy and procedures.
- Undertake the role in accordance with the requirements of s26(1) of the Public Service Act 2008 and at all times ensure that the principles as found in the Code of Conduct for the Queensland Public Service are upheld in the carrying out of all duties.

What you'll need to succeed
- Strong stakeholder engagement and communication skills
- Ability to manage competing priorities and meet deadlines
- Strong problem-solving and analytical skills
- Excellent documentation and reporting skills
- Adaptability and resilience in changing environments
- Collaborative team-working approach
- Ability to work independently with minimal supervision
- Strong organisational and time-management skills
- Customer-focused mindset

What you'll get in return
- $51.13 p/h + Super
- Brisbane CBD location
- Opportunity to contribute to a large Queensland Government
- Initial contract - 14/09/2026 to 30/06/2027
- Possibility of contract extension
- 3 positions available

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected]

📌 Operations Officer (Brisbane)
🏢 Hays Office Support
📍 Brisbane