Welcome Hospitality | The Rocks, Sydney | Full-Time

Welcome Hospitality is looking for a Bookings & Event Coordinator to join our team at our Cumberland Street HQ in The Rocks.

Working across our growing portfolio of pubs, this role is all about delivering a great customer experience from the very first interaction. You’ll be part of our central Customer Experience (CX) & Bookings team, helping customers with everything from general venue and bistro enquiries through to group bookings, functions and events.

If you’re a strong communicator, highly organised and enjoy working with people, this is a outstanding opportunity to build your hospitality career in a group-level role while staying closely connected to our pubs and venue teams.

About the Role

As part of the CX & Bookings team, you will:

- Respond to customer enquiries across Welcome Hospitality’s portfolio of pubs
- Assist with venue, bistro, group booking, function and event enquiries
- Communicate with customers across phone, email and other enquiry channels
- Work closely with our venue teams to ensure enquiries and bookings are handled efficiently
- Provide friendly, knowledgeable and professional customer service
- Help create a positive customer experience from the first point of contact
- Support the wider team with general CX, bookings and administration

This is a full-time position working five days per week on a rotating roster across seven days, so weekend availability is required. The role is based at our Cumberland Street HQ in The Rocks and requires regular on-site attendance.



Once fully trained and established in the role, there is some flexibility to work from home as part of the team’s hybrid working arrangements.

About You

We’re looking for someone who:

- Has strong customer service and communication skills
- Is confident and professional communicating over the phone and in writing
- Is organised and comfortable managing multiple enquiries and priorities
- Has a positive, solutions-focused approach
- Is reliable, proactive and keen to learn
- Enjoys working collaboratively with different teams
- Has experience in hospitality, bookings, customer service or a similar environment

Previous pub or hospitality experience would be highly regarded, particularly if you understand venue, bistro and function bookings. More importantly, we’re looking for someone with the right attitude, strong communication skills and a genuine focus on providing great customer service.

About Welcome Hospitality

Welcome Hospitality operates a diverse and growing portfolio of pubs across NSW, supported by our head office team based in The Rocks, Sydney. Our pubs are at the heart of what we do, and our support teams work closely with our venues to deliver great experiences for our customers and create opportunities for our people to grow across the group.

Apply

If you’re looking for an opportunity to develop your career in hospitality, bookings and events while working across a growing portfolio of pubs, we’d love to hear from you. Apply now with your resume and a brief cover letter outlining why you’d be a great fit for the role.

📌 Bookings & Event Coordinator | Welcome Hospitality (The Rocks)
🏢 Welcome Hospitality
📍 The Rocks