Company Description Westpac Group is Australia’s first bank and first company, with a long-standing commitment to putting service and people at the center of its operations. The Group has grown across Australia, Asia, the United Kingdom, and the United States, bringing together well-known brands including Westpac, BankSA, St.George Bank, BT Financial Group, RAMS, and Bank of Melbourne.

Team members are supported to deliver superior customer experiences, focused on helping customers prosper and grow in every interaction.

Westpac

Group is also committed to social responsibility, including support for communities in times of crisis and recognition of Australia’s First Peoples and their connection to land, waters, and community.

Role Description This full-time Business Home Lending role is based in the Greater Melbourne Area and offered as a hybrid position, combining in-office work with some work from home flexibility. The role involves managing and growing a portfolio of business customers with home lending needs, providing tailored lending solutions and advice that align with customers’ financial goals.

Day-to-day responsibilities include assessing loan applications, analyzing financial information, preparing lending proposals, and ensuring compliance with credit policies and regulatory requirements. The position also focuses on building strong customer relationships, delivering high-quality service,



and collaborating with internal stakeholders such as credit teams, branch staff, and product specialists. The successful candidate will contribute to business planning, identify growth opportunities, and support the broader team in achieving lending and customer satisfaction targets.

Qualifications

- Strong customer focus with proven Customer Service and Communication skills, able to build trust and maintain long-term client relationships.
- Solid Analytical Skills to interpret financial statements, assess credit risk, and make sound lending recommendations.
- Experience in Business and Business Planning, including portfolio management, identifying growth opportunities, and contributing to strategic initiatives.
- Knowledge of home lending products, credit policies, and regulatory requirements within the banking or financial services sector.
- Ability to work effectively in a hybrid setting, managing time and priorities across in-office and remote settings.
- Relevant qualifications in finance, business, commerce, or a related field; lending accreditation or similar certification is an advantage.
- Demonstrated collaboration skills, working with cross-functional teams to deliver cohesive customer solutions.
- Familiarity with banking systems, CRM tools, and digital channels used for customer engagement and loan processing.

📌 Business Home Lending (Melbourne)
🏢 Westpac Group
📍 Melbourne