Star Aviation is an Australian privately owned and operated business with capabilities in both Major and Regional Ports. Founded in 2012, Star Aviation has grown to be one of Australia's most dynamic and exciting Ground Handlers, with a footprint in multiple states and over 100 highly skilled employees.
About The Role
With Star Aviation, you'll experience the scale of working with Australia's leading airlines, while still being part of a business that treats you like an individual. Every shift is about keeping the skies safe, keeping Australia's airports moving and making travel journeys memorable for passengers.
As a Customer Service Officer, you'll be the first point of contact for passengers, providing seamless check-in and boarding experiences. This role requires someone who can stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.
Key Responsibilities
- Assisting passengers with check-in, boarding passes, and baggage
- Providing support to passengers with special assistance needs
- Directing passengers safely to gates and boarding areas
- Handling missing baggage enquiries and basic admin tasks
- Representing the airline and Star to the highest standard
Essential Requirements
- A valid Aviation Security Identification Card (ASIC) - or ability to obtain one
- Experience with Aviation/Airline industry - desirable
- A valid drivers licence to commute to work
- Ability to perform all duties at a high standard of customer service
- Caring approach to dealing with people
- Clear communication and good interpersonal skills
- Excellent organisation and time management skills
- Strong ability to multi-task, prioritise and meet deadlines
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team workplace
- Manual handling procedures and conflict resolution skills
- Proficient in report writing and Microsoft Office Suite
Benefits
- Ongoing career training and development through in-house programs
- Discounts and benefits across travel, retail and lifestyle from partners including SpecSavers, Contiki Holidays, Hello Fresh and Koala Furniture
Due to the high volume of applications, only those progressed to the next stage of the recruitment process will be contacted.
📌 Canberra Airport - Customer Service Officer
🏢 Aviation Careers Australia
📍 Canberra
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