About The Role

Better Place Australia, through its Children’s Contact Service (CCS) program, offers families an independent venue where supervised contact visits for children and young people of separated parents can occur in a safe, supportive and family friendly setting. The primary focus of the CCS is the safety and well-being of children and young people. The CCS provides safe neutral, onsite facilitated changeovers and supervised visits for children and their separated parents with a trauma-informed and child-focused approach.

This position exists to serve as a facilitator and observer of clients during scheduled visitation.

The role is part time, 3 days per week and you will be available Wednesday, Saturday plus one other day.

Key Responsibilities

- Delivery of program services in alignment with Better Place Australia’s values, objectives, programs and strategic plan; and within the legislative frameworks
- Facilitate the supervised visits and supervised changeovers
- Undertake intake assessments and planning to make decisions around client suitability to access services
- Maintain all case notes and client records with a high standard of accuracy and in accordance with best practice, confidentiality and privacy requirements
- Liaise with parents, family members, legal representatives, court staff and other case workers

About You

- Diploma or Bachelor qualified in Social Work, Family Therapy, Psychology or similar Human Services qualifications and are eligible for membership of AASW, AAFT, APS or PACFA member associations
- Experience working with children and families experiencing separation, family conflict, family violence and/or other complex psychosocial circumstances
- An understanding of child-focused and trauma informed practice, including child development, trauma and attachment




- Experience undertaking risk assessments and responding appropriately to safety concerns, particularly in relation to children and family violence
- Exceptional communication and interpersonal skills
- At BPA, we all have a shared responsibility for supporting a culture of inclusivity and diversity. Our organisation is committed to child safety and we carry out police record, working with children and reference checks to ensure that we are recruiting the right people.

About Us Better Place Australia has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more fulfilling lives”. Our purpose is “To empower people to become more resilient and experience improved wellbeing to better determine their futures”. As a community focused ‘for-purpose’ organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across Victoria.

Better Place

Australia is a for purpose organisation, providing services for all members of the community regardless of religion, age, gender, sexuality, lifestyle choice, cultural background or economic circumstances.

Further Information

Applications are invited from prospective candidates who meet the above criteria. This role will involve some weekend work (currently on a Saturday).

For further information, download a copy of the position description.

Our organisation is committed to child safety and satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate.

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Apply today!

📌 Children’s Contact Service Worker – Narre Warren (Melbourne)
🏢 Better Place Australia
📍 Melbourne