Entry Level Customer Service & Administration Assistant

Hawthorn East, Melbourne | Permanent Full-Time

Are you looking to start your professional career with a company that will invest in your development and provide genuine long-term opportunities? We're partnering with a well-established Australian automotive aftermarket organisation to recruit an Entry Level Customer Service & Administration Assistant to join their team.

Reporting directly to the Customer Service Manager , this is an exciting entry-level opportunity ideally suited to a recent school leaver, hospitality worker, retail team member or someone early in their career looking to develop professional skills and establish a long-term career within customer service and administration.

To provide a strong foundation for your success, you'll spend approximately the first 3-4 months based at the company's Altona North Distribution Centre, gaining practical exposure to products, operations and customer processes.

This hands-on training period will help you develop valuable industry knowledge and a strong understanding of how the business operates before transitioning to the company's Hawthorn East office , where the role will be permanently based.

The Opportunity

This is an outstanding chance to learn from experienced professionals while gaining hands-on experience across customer service, administration and business operations.

You’ll receive full training and support while developing a strong understanding of the organization's products, systems and customers, helping establish the foundations for a successful long-term career.

Key Responsibilities

- Responding to customer enquiries via phone and email
- Assisting with order entry and order processing
- Supporting the customer service team with administrative tasks
- Maintaining customer records and updating system information




- Liaising with internal departments regarding customer orders and deliveries
- Assisting with documentation and general office administration
- Learning product knowledge and customer processes
- Supporting the wider team with day-to-day operations

What We're Looking For

This role is all about attitude. We're looking for someone who enjoys interacting with people, is eager to learn and wants to build a long-term career within a supportive business environment.

You may be a recent school leaver, working in retail or hospitality, or simply looking for an opportunity to start your professional career.

Ideally, you’ll bring:

- A friendly, positive and enthusiastic attitude
- Strong communication and people skills
- Confidence speaking with customers and colleagues
- A genuine willingness to learn and take on feedback
- A professional and reliable approach to work
- Strong attention to detail and organisational skills
- Basic computer literacy and confidence using technology
- The ability to work well within a team environment
- A customer-focused mindset and desire to help others

Most importantly, we're looking for someone with a strong work ethic, positive outlook and genuine motivation to develop a long-term career within customer service and administration.

Why Join?

- Excellent entry point into a professional career
- Full training and ongoing development provided
- Structured onboarding and product training program
- Supportive and collaborative team environment
- Exposure to a successful Australian business
- Clear career progression opportunities
- Hawthorn-based role with long-term career opportunities
- Opportunity to learn from experienced industry professionals
- Stable employment with a growing organisation

If you’re eager to learn, develop new skills and build a long-term career with a respected business, we’d love to hear from you.

#J-18808-Ljbffr

📌 Entry Level Customer Service Assistant (Melbourne)
🏢 Sharp & Carter
📍 Melbourne