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- RACV Royal Pines Resort | Gold Coast | Full-time & Part-time
- Generous employee benefits & discounts on RACV products & resorts
- Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, helpful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you ready to take the next step in your hotel career, passionate about hospitality and thrive in a dynamic, guest-focused environment? We are seeking a Front Office Receptionist, to join our rooms division team. As a valued team member, you’ll be the first point of contact for our guests — providing warm welcomes, handling enquiries, and delivering exceptional service that reflects the RACV service standards.

This could be just the right role for you?

As a Front Office Receptionist/Guest Service Agent, you'll be the friendly face that sets the tone for each guest's stay. From the moment they arrive, you'll provide warm,



professional service that goes above and beyond — helping create memorable experiences and consistently exceeding expectations.Reporting to the Duty Manager, your key responsibilities for the role include:

Assist guests to check in/out, confirm and process reservations, complete pre-arrival checks, follow up late arrivals, changes or cancellations, monitor room blockings, report pick up, VIP & upgrades

Maintain an up-to-date knowledge on resort services, accommodation rates, amenities, promotions, availability, pricing and policies

Interact with guests and groups on the phone, email and online booking systems, creating accommodation and restaurant reservations, IRD orders, housekeeping requests and enquiries

Tailor the guest experience to generate revenue through upselling, cross selling, repeat business and promoting inhouse services

Maintain accurate records and booking systems including PMS Opera, Micros and SevenRooms and process payments, receipt and record all monies

Collaborate with teams including housekeeping, kitchen and food & beverage to communicate guest needs and special requests

What you'll need to be successful

- Full availability and flexibility required to work day,



mid or afternoon shifts between 6am-11pm, on a weekly rotating roster, inclusive of evenings, weekends & public holidays (eg. 6.30am-2.30pm, 2.30pm-10.30pm)

Previous experience in front office, reservations or customer service role in a 4-5 star hotel/resort environment

- Passion for the hospitality industry, hotels and providing great customer service

Excellent communication and interpersonal skills with a professional phone manner

Proficient administration skills in software programs such as MS Office, with PMS Opera, desirable

Be proactive in a fast-paced environment and prioritise the workload to handle multiple tasks & enquiries simultaneously

Excellent time management, attention to detail and ability to problem solve

Demonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellence

Excellent personal presentation

Hold or be eligible to obtain a Qld Working with Children Check Blue Card

We are Offering

Permanent Full-time or Part-time salary + penalties evenings, weekends & public holidays

Generous employee benefits & discounts on RACV products & resorts

Employee of the month awards & recognition programs + healthy team culture

Training, development and career progression opportunities

Laundered uniform

Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

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📌 Front Office Receptionist (City of Gold Coast)
🏢 RACV
📍 City of Gold Coast