- Manage general insurance claims.

- Provide high quality technical advice and support to clients, from initial notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.

- Provide expert guidance on policy coverage and interpretation and provide advocacy for the client in relation to insurer indemnity denials.

- Drive the settlement negotiation process and negotiate on behalf of the client.

- Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results.

- Manage external providers and interface with panel solicitors, loss adjusters and investigators as required.

- Respond to queries from brokers and clients.

- Conduct meetings and liaise with clients, insurers, claimants,



and external providers.

- Manage moderate to complex claims in accordance with the Company’s processes and Client Service Agreements as required.

- Prepare routine claims reports including claims trends analysis and summaries for the client and broker.

- Maintain fully documented system based electronic files in accordance with Company standards and maintain a system prompted diary follow up procedure on each claim.

- Identify opportunities for claims referral to and claims issues to our Advocates and work in collaboration with our Advocacy team.

📌 Claims Executive (Southern Sydney)
🏢 Clearlake Insurance Brokers
📍 Southern Sydney