About Ren Salon

Ren Salon is a premium hair extension and colour salon located in Paddington, Sydney. We are passionate about delivering exceptional results and creating a high-end, welcoming experience for every client who walks through our doors.

As our business continues to grow, we're looking for the right person to become an important part of our salon and help keep everything running smoothly behind the scenes.

About the Role

This is not a traditional receptionist role.

We are looking for a highly organised, proactive and confident Client Experience & Operations Coordinator who can take ownership of the client journey while supporting the smooth day-to-day operations of the salon.

You will be one of the first points of contact for our clients and will play an important role in ensuring the salon is organised, professional and running efficiently.

We're looking for someone who doesn't wait to be told every next step. You'll need to be comfortable taking initiative, solving problems, managing competing priorities and working independently in a rapid-paced setting.

What You'll Be Doing

Your responsibilities will include

Managing incoming enquiries via phone, email, Instagram and other social platforms

Responding to clients professionally and promptly

Managing and coordinating salon bookings through our booking system

Managing consultation bookings and following up with prospective clients

Following up quotes, enquiries and potential bookings

Supporting clients throughout their journey from initial enquiry through to their appointment

Handling client concerns and finding appropriate solutions

Supporting the salon owner and team with daily operational tasks

Helping keep the salon organised, professional and running smoothly





Managing administrative tasks and maintaining accurate records

Assisting with systems, processes and operational improvements

Identifying areas that need attention and taking initiative to help resolve them

About You

We're looking for someone who is naturally organised and enjoys being the person who keeps everything together.

You will ideally be:

Highly organised and detail-oriented

Confident communicating with a wide range of clients

Warm, professional and personable

Comfortable working independently

Proactive and able to take initiative

Calm and capable when things get busy A natural problem solver

Comfortable managing multiple tasks at once

Professional and well presented

Confident using technology and learning new systems

Someone who genuinely cares about delivering an exceptional client experience

Experience

Experience in one or more of the following areas would be highly regarded:

Salon coordination or salon management

Reception or front-of-house roles

Customer service

Hospitality

Clinic or practice management

Administration or office management

Client relationship management

Booking and scheduling systems

Experience using Fresha or another booking/CRM system would be highly regarded, but is not essential.

What We're Looking For The right person for this role will be more than someone who simply answers phones and books appointments.

We are looking for someone who wants to become a key part of a growing business,



take ownership of their role and help us continuously improve the way we operate.

This role would suit someone who enjoys variety, responsibility and being trusted to get things done.

Why Join Ren Salon?

Work directly alongside the salon owner

Play an important role in a growing premium salon

Opportunity to develop your career in operations and client experience A varied role where no two days are exactly the same

Opportunity to contribute ideas and help improve systems and processes

Supportive team environment

Long-term growth opportunities for the right person

Employer questions

I would keep some of the existing questions, but add questions that will help us identify initiative and relevant experience before Natalia spends time interviewing them.

Required questions

Which of the following statements best describes your right to work in Australia?

How many years of experience do you have in a customer service, reception, administration or operations role?

Do you have experience managing bookings, appointments or client enquiries?

Have you previously worked in a salon, beauty, hospitality, clinic or other fast-paced customer-facing environment?

What booking, CRM or administration systems have you used? Please list any relevant software or platforms.

This role requires someone who can work independently and take initiative. Can you briefly tell us about a time you identified a problem or task that needed attention and took action without being asked?

How much notice are you required to give your current employer?

Do you have a current Police Check (National Police Certificate) for employment?

Pay: $65,000.00 – $70,000.00 per year

Work Location: In person

📌 Client Experience & Operations Coordinator (Paddington)
🏢 Ren Salon
📍 Paddington