Credit Collections Officer

Burwood, Sydney | $80,000 - $100,000 + Super | Full-Time Permanent | Start ASAP Are you an experienced Collections professional looking to join a supportive and growing finance business? We are seeking a proactive and customer-focused Credit Collections Officer to play a key role in managing customer accounts, improving payment outcomes, and building strong relationships with both internal and external stakeholders.

Reporting directly to the General Manager, you will be responsible for managing delinquent accounts, negotiating repayment solutions, and helping customers return to positive payment behaviours while delivering exceptional service.

What's on Offer?

- Attractive salary of $80,000 - $100,000 + Super
- Convenient Burwood location
- Permanent full-time opportunity
- Supportive and collaborative team environment
- Exposure to a broad range of stakeholders across finance, legal and insolvency sectors
- Opportunity to make a genuine impact within a growing business

Key Responsibilities

- Manage collections activities across a portfolio of customer accounts
- Contact customers to secure payments and negotiate suitable payment arrangements
- Respond to enquiries from customers, brokers and external stakeholders
- Provide regular updates and reporting on delinquent accounts




- Work closely with internal teams to rehabilitate overdue accounts
- Assist with repossession, asset recovery and loss recovery processes when required
- Maintain accurate records and ensure all activities are completed in line with company policies and procedures
- Build strong relationships with customers and stakeholders while delivering outstanding service

About You

- Previous experience in credit collections within a bank, lender or finance company
- Strong negotiation and relationship-building skills
- Ability to manage difficult conversations with professionalism and empathy
- Highly organised with robust self-management skills
- Confident working autonomously and taking ownership of outcomes
- Strong written and verbal communication skills
- Proficient in Microsoft Office, particularly Outlook, Excel and Word

Ideal Backgrounds

We would love to hear from candidates with experience in:
- Asset Finance Collections
- Banking Collections
- Recoveries
- Financial Hardship
- Consumer Lending Collections
- Credit Control

If you're looking for a role where you can utilise your collections expertise, build strong stakeholder relationships and contribute to a high-performing team, we'd love to hear from you. Apply now for an immediate start.

📌 Collections Customer Service (Burwood)
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