Collections Officer

Parramatta | Premium CBD Offices | Accounts Receivable & Credit Control The Opportunity

Join one of Western Sydney’s fastest-growing and most awarded law firms.

New South Lawyers is seeking an experienced and results-driven Collections Officer to join its finance and administration team based in the heart of Parramatta’s CBD at the landmark 8 Parramatta Square precinct - one of Australia’s most significant urban renewal projects and a premium commercial destination in the centre of Western Sydney.

Positioned directly above Parramatta Station and moments from the new Parramatta Light Rail, River Cat ferry services and major arterial roads including the M4, 8 Parramatta Square offers exceptional convenience and connectivity for professionals travelling from across Sydney. The precinct is also surrounded by premium dining, cafes, fitness facilities, retail amenity and major commercial and government tenants, creating a vibrant and highly professional working setting in the centre of Sydney’s rapidly expanding second CBD.

About Us:

Founded in 2011, Current South Lawyers has rapidly established itself as one of NSW’s leading full-service law firms, acting for individuals, high-net-worth clients, developers, insolvency practitioners, corporations, business owners and commercial stakeholders across a diverse range of matters.

About the Role:

Working closely with New South Lawyers’ Company Accountant and CFO, you will play an integral role in managing the firm’s accounts receivable and credit control functions.

This is a hands-on role suited to someone who is proactive and confident communicating with clients, negotiating payment arrangements and motivated by achieving results, while maintaining a professional and client-focused approach. Would also suit someone with debt recovery experience and the ability to draft pleadings and undertake enforcement action.

Your responsibilities will include

Accounts Receivable:

- Monitoring outstanding client accounts and proactively following up overdue payments
- Sending payment reminders and overdue notices
- Making phone calls to clients regarding outstanding accounts and payment arrangements
- Responding to client queries regarding invoices, accounts and payments
- Meeting with clients to discuss outstanding accounts where required
- Negotiating realistic and mutually agreeable payment plans
- Identifying issues contributing to payment delays and working towards practical solutions

Credit Control:





- Monitoring client accounts to ensure they remain within agreed payment terms
- Assisting lawyers with the preparation of cost agreements, invoices and new matters
- Following up outstanding payments and communicating account status with clients and lawyers
- Assessing accounts and determining appropriate collection strategies
- Liaising with the firm’s external debt collection provider to escalate accounts that remain overdue by 30+ days
- Maintaining accurate records of collection activity and payment arrangements

Finance & Administrative Support:

- Assisting the finance team with invoicing, receipting and month-end reconciliations
- Assisting with various accounting and finance-related tasks as required
- Supporting the administrative team with filing, scanning and organising documents and files
- Working collaboratively with the wider team to ensure efficient financial and administrative processes

Genuine opportunities for career development and career progression.

About You:

To succeed in this role, you will ideally demonstrate:

- At least two years’ experience in collections, accounts receivable or credit control
- Strong communication skills and confidence negotiating with clients and debtors regarding outstanding accounts and payment terms
- Excellent negotiation skills, with the ability to establish realistic payment plans and achieve positive payment outcomes
- Advanced computer literacy, including strong proficiency in Microsoft Word, Excel and Teams
- The ability to explain financial information and payment requirements clearly and simply
- Exceptional organisational and time management skills, with strong attention to detail
- Ability to work under pressure
- Strong problem-solving skills and the ability to identify the underlying causes of payment delays and propose practical solutions
- Analytical skills, including the ability to assess financial circumstances, review account histories and determine appropriate collection strategies
- Persistence and resilience when following up overdue accounts, while maintaining a professional,



ethical and client-focused approach
- A sound understanding of relevant debt collection laws, regulations and ethical requirements
- The ability to work independently and autonomously while also collaborating effectively with the finance, legal and administration teams
- Adaptability and the ability to manage competing priorities in a rapid-paced professional environment
- A strong work ethic and a genuine desire to deliver measurable results

Highly Regarded:

- Previous experience working within a law firm or professional services environment
- Experience with legal billing, trust accounting or legal practice management systems
- Experience liaising with lawyers regarding client accounts, invoices and cost agreements
- Experience managing accounts through external debt collection processes
- Familiarity with Microsoft Excel and financial reporting processes
- A genuine interest in long-term career development within a growing professional services firm

Why Join New South Lawyers? This is a genuine long-term career opportunity with a firm that continues to experience significant growth.

At New South Lawyers, we have built a workplace culture that values collaboration, professionalism, mentorship and long-term development. We pride ourselves on maintaining a high-performing environment without the unnecessary hierarchy and rigid culture often associated with traditional legal practice.

You will be joining a robust and supportive team of professionals who work closely together, share knowledge and are committed to delivering exceptional outcomes for clients.

Our central Parramatta CBD offices feature state-of-the-art facilities and a unique workplace environment, including our Arnie, Mandela and Einstein rooms. We also offer flexible working conditions and a culture that recognises the importance of work-life balance.

You will work alongside highly experienced professionals and have the opportunity to be mentored by award-winning members of the firm, while working with a diverse client base spanning industries including fitness, beauty, building and construction and other commercial sectors.

With significant opportunities for professional advancement, this is an opportunity to join a growing law firm where your contribution will have a genuine impact on the continued success of the business.

To find out more, visit www.newsouthlawyers.com.au

All applications will be treated with strict confidentiality.

📌 Collections Officer (Parramatta)
🏢 New South Lawyers
📍 Parramatta