Job Description

Who are we?

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Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.

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Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

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At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of outstanding employee benefits including:

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- Discounts & Perks: Generous discounts on company products, and novated leasing available.
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- Personal Development: Access to professional development programs.
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- Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
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- Social: Recognition programs and social events to celebrate our team's achievements
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About The Opportunity

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As a result of continued growth and success we are seeking an experienced Workshop Team Leader to oversee a team of service repair technicians ensuring daily operational excellence for our Milwaukee repair centre. You will need to be a strong people leader who will design and drive the implementation of continuous improvements in line with best practice.

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Reporting directly to the QLD Service Centre Manager

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You will be situated at our Service Centre in Carole Park, QLD and your day to day will include:

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- Provide coaching,



leadership and training to a team of nine service repair technicians
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- Monitor and identify trends in service workshops to drive efficiency gains
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- Monitor quality of repairs of direct reports and conduct regular performance reviews
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- Ensure compliance with all relevant acts, ethical standards and Milwaukee policies and procedures
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- Monitor quality of repair notes and act as escalation point for the team
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- Attend Product training to keep up to date with current product information.
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- Follow all Government Guidelines with Occupational Health & Safety requirements.
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- Manage the expansion and growth phase of the service hub.
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About YOU

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To be successful in this role you will need to have strong leadership experience and an ability to motivate and coach a small dynamic team ideally within a fast-paced environment workshop or service repair centre environment.

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You are technically minded and enjoy working with all types of power tools and have a hands-on, can-do attitude in addition to the following:

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- Proactive with the ability to think ahead, encourage a team-based culture and focussed on meeting deadlines.
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- Proven experience in tool repairs, service operations and systems would be very beneficial
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- Strong communication skills - ability to communicate with all levels of the organisation.
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- Able to demonstrate initiative and creative problem solving.
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- A passion for leading teams to achieve operational excellence
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📌 Workshop Team Leader (Ipswich)
🏢 Techtronic Industries
📍 Ipswich