Job Description

Student Integrity, Conduct & Complaints Manager

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Lead with integrity. Drive outcomes. Shape student success.

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Box Hill Institute | Full Time | Permanent

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Ready to take the lead on investigations and make a real difference?

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Box Hill Institute is seeking an experienced Student Integrity & Complaints Manager to lead student complaints, conduct and integrity matters across the Institute. This is a unique opportunity to influence organisational practice, strengthen student outcomes and drive a culture of fairness, accountability and continuous improvement.

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Why work with us?

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At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

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- Flexible work arrangements to support work-life balance
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- On-site parking for added convenience
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- Career progression opportunities and reward & recognition programs to celebrate your success (remove if required)
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- Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
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- Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
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- Financial perks like novated leasing and salary packaging
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- Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teachers.
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Why This Role Matters

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At Box Hill Institute, students are at the heart of everything we do. As our Student Integrity, Conduct & Complaints Manager, you'll play a pivotal role in ensuring students feel safe, supported and heard. By leading complaints, misconduct and integrity matters, you'll deliver fair outcomes, strengthen trust and help shape a positive student experience.

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This is more than an investigation's role. It's an opportunity to influence culture,



strengthen governance and make a lasting difference in the lives of students. Every matter you resolve contributes directly to student wellbeing, success and confidence in our institution.

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What you'll do:

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- Lead end-to-end investigations into student complaints, misconduct and integrity matters.
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- Assess evidence, interview witnesses and prepare high-quality investigation reports and recommendations.
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- Manage complex and sensitive cases with professionalism, empathy and procedural fairness.
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- Oversee student conduct, complaints and integrity frameworks and drive continuous improvement initiatives.
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- Implement risk-based triage and case management processes.
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- Provide expert advice, guidance and training to leaders and stakeholders across the Institute.
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- Partner closely with Legal, Child Safety, Workplace Relations and Executive leaders on complex matters.
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What You'll Bring

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We're looking for a confident and experienced investigations professional who thrives in complex environments and is passionate about delivering fair and evidence-based outcomes.

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You will bring:

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- Extensive experience in investigations, complaints management, misconduct, integrity, compliance or dispute resolution.
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- Demonstrated expertise managing complex casework from intake through to resolution.
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- Exceptional communication, stakeholder engagement and report-writing skills.
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- Solid judgement, resilience and decision-making capability.
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- A sound understanding of complaints management frameworks, risk management and procedural fairness.
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- Qualifications in Education, Law, Social Work or a related discipline.
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- Investigation qualifications will be highly regarded.
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About us:

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For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world,



we empower them to change their lives.

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Our students can pursue everything - non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate.

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We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

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Ready to Make a Difference?

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If you're an experienced investigations, integrity or complaints professional looking for a role with genuine purpose, visibility and impact, we want to hear from you.

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Champion fairness. Lead with integrity. Drive meaningful change.

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Please note: We will be assessing applications as they come in and the position may be filled before the closing date

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We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

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Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

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Commitment to child safety

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Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

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We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

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All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

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Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

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Box Hill Institute reserves the right to withdraw an advertised position at any stage.

📌 Student Integrity, Conduct & Complaints Manager (Victoria)
🏢 Box Hill Institute
📍 Victoria