About ADAPT

Working with over 3,000 C-level executives from Australia and New Zealand annually, ADAPT is a market-leading research, advisory and multi-channel events company in the region.

Our vision is to make Australia & Recent Zealand more commercially competitive, differentiated and productive on the global stage. We do this by working closely with business and technology leaders across enterprise and government organisations – equipping them with the knowledge, relationships, inspiration and tools they need to gain an advantage.

When you join ADAPT, you will set your career on track for outstanding achievement with a company that knows no limits. ADAPT has consistently achieved double-digit growth by steering clients toward the right decisions with locally focused business and technology insights and community access they can’t find anywhere else.

About the role

ADAPT is seeking a coordinator-level Community Success Manager to deliver a world-class journey for our attendees across all events.

This role sits at the heart of our executive community, ensuring every interaction adds value and strengthens connection. You’ll be the trusted point of contact for Australia’s top business and technology leaders, working closely with internal teams to deliver seamless events and uncover opportunities for growth.

What you’ll do

- Be the primary relationship manager for attendees across ADAPT’s events.
- Deliver personalised communications and preparation calls to maximise engagement.
- Support executives onsite,



fostering meaningful connections and exceptional experiences.
- Partner with internal teams to surface commercial opportunities
- Track all engagements through internal CRM system
- Drive post-event engagement and contribute to the ongoing growth of ADAPT’s executive community.

What you will need

- Outstanding communication skills and confidence engaging with senior executives and C-suite leaders.
- Strong relationship-building ability with a customer-first mindset.
- Highly organised, with the ability to manage multiple priorities and deadlines.
- Experience using CRM platforms such as Salesforce (HubSpot experience also advantageous).
- Proactive, resilient and comfortable making high volumes of outbound calls.
- Strong problem-solving skills and attention to detail.
- Interest in business, technology and executive networking.
- Experience in events, customer success, stakeholder engagement, hospitality or sales support is advantageous.

What we offer In addition to an outstanding culture, team, and work environment, this ready-to-scale part of our business offers rapid advancement potential. ADAPT team members enjoy performance-related recognition and benefits, including:

- Competitive base salary
- Opportunities for professional growth and skill development
- Collaborative and supportive team environment
- Freedom, trust, and autonomy to make meaningful impact

To apply Please apply via LinkedIn or email your application to [email protected].

Only applicants with full and permanent working rights in Australia will be considered.

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