Job Description

The Hotel Services Manager reports to the Chief Executive Officer and is responsible for managing non-clinical daily operations, including catering, housekeeping, laundry, and all maintenance services including grounds, general repairs and larger contractual projects.

n

The role ensures high standards of service, safety, compliance and resident satisfaction, while overseeing asset maintenance, procurement, budgets, contractors and resources.

n

Benefits

n

At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate workplace focused on the physical, cognitive, and social well-being of residents through residential aged care and an independent lifestyle village. Our community values integrity, independence, and choice, enhancing life for residents and families. The position includes a competitive hourly rate and benefits such as:

n

n
- Up to $18,550 tax-exempt salary packaging
n
- Discounts through a rewards program
n
- Ongoing professional development
n
- Employee assistance for you and your family
n
- Supportive environment promoting work-life balance
n
- Flexible working arrangements.
n

n

Responsibilities

n

n
- Lead Hotel Services operations in line with Torbay's vision, values and strategic objectives.
n
- Manage and support staff, including recruitment, workforce planning, performance and training.
n
- Ensure compliance with WH&S;, fire safety, infection control, food safety and regulatory requirements including the aged care quality standards.
n




- Manage the delivery of the food and dining experience of residents, ensuring residents have genuine choice, and that cultural and dietary needs are met within a positive environment.
n
- Ensure a safe, clean, and well-maintained workplace throughout the home through the effective management of housekeeping, laundry, maintenance, gardens and facilities.
n
- Manage procurement, inventory, supplier contracts and contractor performance.
n
- Coordinate asset maintenance, equipment compliance and preventative maintenance programs including overseeing all contractors attending site for installation and repairs.
n
- Monitor department budgets, expenditure and financial performance.
n
- Act as the primary point of contact for resident feedback regarding hotel services, ensuring service excellence.
n
- Promote a positive team culture, staff wellbeing and continuous improvement.
n

n

Qualifications

n

n
- Relevant qualification in Hospitality, Facilities Management, Business Management, Aged Care, or a related field, or 5 years equivalent industry experience Qualification in Leadership and Management (desirable)
n
- Training in Food Safety, Infection Prevention and Control, or Facilities Management (desirable)
n
- Fire Warden and First Aid certification (desirable)
n

n





Mandatory Requirements

n

n
- Evidence of lawful right to work in Australia must be maintained for the duration of employment
n
- Current National Police Certificate (issued within the last three years).
n

n

Recommended

n

COVID-19 vaccination and annual influenza vaccination encouraged

n

Experience

n

n
- Experience in aged care, health care, hospitality, or a similar service environment (desirable)
n
- Experience/demonstrated knowledge of workplace health and safety requirements
n
- Proven experience in people management, coaching and mentoring
n
- Strong communication and interpersonal skills and experience
n

n

Skills

n

n
- Strong leadership, team management, communication and interpersonal skills, with the ability to build positive relationships with residents, families, staff and contractors.
n
- Demonstrated organisational, planning and time management skills, with the ability to manage multiple priorities effectively.
n
- Ability to manage budgets, resources, assets and contractor performance.
n
- Strong problem-solving, decision-making and continuous improvement capabilities.
n
- Sound knowledge of the Aged Care Quality Standards, workplace health and safety, infection control requirements, and safe work practices.
n
- Proficiency in Microsoft Office and relevant management systems.
n
- Commitment to high-quality service delivery, resident satisfaction and regulatory compliance.
n
- High level of professionalism, confidentiality, and attention to detail.
n

📌 Hotel Services Manager (Fraser Coast Regional)
🏢 Torbay Lifestyles and Care
📍 Fraser Coast Regional