Mercer is seeking motivated individuals to join the Helpline Contact Centre. You will deliver outstanding customer service and provide general superannuation information to members across multiple funds.
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Your focus is building trusted relationships while meeting KPIs for call quality and customer experience. You will work in a hybrid setup with a 37.5-hour week, rotating shifts Mon-Fri between 7:00 AM and 8:00 PM, with two weeks of paid comprehensive training provided.