Job Description

Assistly is seeking an experienced Level 2 Support Coordinator to join our team in Braybrook, VIC 3019.

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This is a contract position supporting NDIS participants to understand and implement their plans, connect with appropriate services, coordinate multiple providers and work towards their individual goals.

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The successful candidate will already have practical NDIS Support Coordination experience and be confident managing a participant caseload independently.

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Previous experience working as an NDIS Support Coordinator is mandatory.

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Key responsibilities

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Independently manage a Level 2 Support Coordination caseload

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Support participants to understand and implement their NDIS plans

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Coordinate allied health professionals, service providers, family members, nominees and mainstream services

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Source appropriate providers based on participant needs, preferences and goals

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Monitor participant budgets, funding utilisation and service agreements

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Identify and resolve service gaps, provider breakdowns and funding concerns

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Maintain regular communication with participants and relevant stakeholders

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Prepare supporting evidence and documentation for plan reassessments and reviews

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Communicate effectively with the NDIA, plan managers and other stakeholders

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Maintain accurate, timely and compliant case notes and participant records

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Monitor participant progress towards their NDIS goals

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Identify and escal... safeguarding, funding or service delivery risks

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Attend case conferences and stakeholder meetings where required

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Advocate for participants within the scope of Support Coordination

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Maintain professional boundaries, confidentiality and participant choice and control

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Contribute to continuous improvement and high-quality Support Coordination practices within Assistly

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Must be able to demonstrate

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Independently manage a standard Level 2 Support Coordination caseload end-to-end

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Coordinate allied health, providers,



family/nominees and mainstream services

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Resolve service gaps, budget issues and provider breakdowns

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Prepare plan review evidence and supporting documentation

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Communicate effectively with the NDIA

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Maintain strong case notes and documentation

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Monitor participant funding and service utilisation

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Work independently with minimal supervision

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What we're looking for

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Previous NDIS Support Coordination experience is essential

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Strong practical knowledge of the NDIS and Support Coordination

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Demonstrated experience independently managing NDIS participants

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Strong understanding of NDIS plans, budgets and funded supports

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Experience coordinating multiple providers and stakeholders

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Excellent organisational and time-management skills

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Strong written and verbal communication skills

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High-quality case note and documentation skills

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Strong problem-solving skills and ability to manage service or funding issues

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Ability to work independently while contributing to a team environment

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Professional, participant-centred approach

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Confidence communicating with participants, families, nominees, providers, allied health professionals, plan managers and the NDIA

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Current NDIS Worker Screening Check

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Working With Children Check where applicable

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Current valid driver's licence and reliable transport

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What we offer

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At Assistly, you will have the opportunity to join a growing NDIS organisation focused on delivering high-quality, participant-centred Support Coordination.

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We offer:

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Competitive contractor remuneration based on experience and demonstrated capability

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Opportunities for professional development and progression

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Support from an experienced and collaborative team

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Opportunity to manage and develop your own participant caseload

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A qualified environment focused on participant outcomes and quality service delivery

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If you are an experienced Support Coordinator who can confidently manage participants independently and deliver strong outcomes, we would like to hear from you.

📌 Level 2 Support Coordinator (Victoria)
🏢 Assistly
📍 Victoria