Official Role Title: Loan Administrator

We are looking for a Loan Administrator to join our Lending team and support the processing of new loan applications. This role is perfect for someone with hands-on Australian mortgage experience who thrives in a structured, team-oriented environment. As a key member of the team, you’ll help manage the end-to-end process, from submission to settlement, ensuring accuracy and efficiency in all aspects.

? About the Role:

As a Loan Administrator, you will assist the Lending Team with processing current loan applications from both direct clients and brokers. You will play a key role in credit assessment, decision-making support, and managing accreditations for Fundings brokers. Your work will ensure the smooth flow of mortgage applications and contribute to the overall success of the team.

You will also manage property and borrower searches, ensure compliance with industry regulations, and work closely with brokers and stakeholders to streamline loan approval processes.

? Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! ? Grow with GBSS, where your potential meets opportunity.

? What You’ll Be Doing

- Loan Processing:



Process new loan applications from submission to settlement for both direct clients and brokers.
- Data Entry: Input loan details into the CRM and relevant systems accurately and efficiently.
- Credit Assessment: Assist in credit assessment and decision-making processes.
- Property & Borrower Searches: Conduct property and borrower searches using a variety of systems.
- Valuations & Reports: Order quotes for relevant reports (valuation, quantity surveyor), instruct parties to proceed, and track progress within the CRM.
- Report Review: Review completed reports for accuracy and request amendments as needed.
- Accreditation Management: Process and manage broker accreditations, ensuring the accuracy of broker data within the CRM system.
- Compliance: Ensure all processes are compliant with Australian mortgage lending regulations and standards.

?️ About You

- Experience: Minimum 1 year of hands-on Australian mortgage experience in home loan lending (AU mortgage knowledge is a must).
- Skills: Proficiency in Microsoft Office and Outlook, excellent time management, strong problem-solving skills, and a continuous improvement mindset.
- Attention to Detail: Strong ability to multitask and work under pressure while maintaining accuracy.
- Customer Service: Excellent communication skills, both written and verbal, with a strong focus on customer service.

? Why Join Us?

- HMO Benefit + free dependent
- Wellness perks
- Specific client-initiated benefits

📌 Credit Officer - AU Mortgage | Onsite: BGC (Australia)
🏢 Gbss (Galilee Business Support Services)
📍 Australia