Job Description

About Health Partners

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We're more than just your health partner. As a proud South Aussie not-for-profit, we've had our member's backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it's why we're on a mission to create a better state of health for our over 95,000 members and the local community we call home.

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About Health Partners

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We're more than just your health partner. As a proud South Aussie not-for-profit, we've had our member's backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it's why we're on a mission to create a better state of health for our over 95,000 members and the local community we call home.

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As a member-owned fund, we're guided by doing what's right for our members, our people and the broader community. To be a Health Partners member means you're part of something pretty special â we're your truly local, value giving, member satisfying partner.

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About The Role

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If you're passionate about making an impact to our members and patients, we have an exciting opening for a Patient Experience Consultant to work across our Health Services appointment centre based at Pirie Street.

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Key responsibilities

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- Act as a first point of contact for all customer enquiries in a professional manner
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- Schedule and manage appointments across dental and optical services
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- Process transaction payments and basic billing accurately and efficiently
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- Resolve customer concerns and complaints with empathy and a solutions-focused approach
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- Maintain accurate records and ensure patient confidentiality at all times
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- Collaborate with clinical and administrative teams to ensure seamless patient journeys
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About You

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If you're experienced in customer service and administration with a passion for health then we want to hear from you!

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- Previous experience in a call centre or customer service role in a healthcare setting
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- Comfortable working with appointments and billing systems.
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- Excellent verbal and written communication skills
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- Ability to manage high call volumes and remain calm under pressure
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- Strong problem solving skills and high attention to detail
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- Proactive mindset with a commitment to continuous improvement
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What's on offer?

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To be part of our local team means your part of something pretty special. You'll be working with a diverse range of people who are committed to doing things Side by Side. Head to http://careers.healthpartners.com.au/ to find out more about life at Health Partners and Side by Side, our employee value proposition.

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Working for us means you can also access our generous employee perks, including:

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- Paid parental leave
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- Allowance on your private health insurance premium
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- Discounted sunglasses
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- Access to internal and external learning
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- Volunteer days to work with our partner charities
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- Access to our Employee Assistance Program for you and your family
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- Access to discounted gym memberships and wellbeing programs.
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You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 3 months) and Working with Childrens Check or be willing to obtain prior to commencement.

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We appreciate the time and effort it takes to prepare and submit your application with us. This is why we're a Circle Back Initiative employer, committed to reviewing and responding to every candidate.

📌 Patient Experience Consultant (South Australia)
🏢 Health Partners
📍 South Australia