? We’re Hiring: Customer Experience Associate

? Location: Sydney, New South Wales, Australia

? Employment Type: Part-Time

? Experience Level: Entry / Junior Level

? Work Arrangement: Remote / Flexible

? About Us

We are a customer-focused organization committed to delivering exceptional service and creating positive customer experiences. Our teams combine communication, problem-solving, and customer insights to continuously improve the way we support our customers.

? The Role

We are seeking a friendly, proactive, and customer-focused Customer Experience Associate to support customers, resolve enquiries, manage service requests, and contribute to customer satisfaction and retention.

? Key Responsibilities

- Respond to customer enquiries through email, chat, phone, and digital channels.
- Provide accurate information about products, services, orders, and accounts.
- Understand customer needs and recommend appropriate solutions.
- Handle complaints and service issues professionally and efficiently.
- Follow up on customer requests to ensure timely resolution.
- Maintain accurate customer records and interaction notes.
- Assist with orders, account updates, returns, refunds, and service requests.
- Coordinate with Sales, Operations, Finance, Product, and Support teams.
- Monitor customer feedback and identify recurring service issues.
- Support customer satisfaction, retention, and loyalty initiatives.
- Collect customer feedback and communicate insights to internal teams.
- Assist with customer experience reports, KPIs, and performance tracking.




- Identify opportunities to improve customer journeys and service processes.

✅ Requirements
- Diploma, Bachelor’s degree, or equivalent qualification in Business, Communications, Marketing, Customer Service, or a related field is preferred.
- Previous customer service, customer experience, retail, administration, or client-support experience is advantageous.
- Excellent written and verbal English communication skills.
- Strong interpersonal, listening, and relationship-building abilities.
- Excellent problem-solving and conflict-resolution skills.
- Familiarity with CRM systems, ticketing platforms, Microsoft Office, and Google Workspace.
- Strong organizational and time-management skills.
- Ability to manage multiple customer requests and priorities.
- Patient, professional, empathetic, and customer-focused mindset.
- Ability to work independently and collaborate effectively with different teams.
- Australian work eligibility is required.

? What We Offer
- ?? Sydney-based opportunity
- ? Remote / flexible working environment
- ? Flexible part-time schedule
- ? Exposure to customer experience and service operations
- ? Career development and career growth opportunities
- ? Supportive and collaborative team environment
- ? Opportunities to contribute to customer experience improvements
- ? Development of valuable communication and business skills

? APPLY NOW! Ready to create better customer experiences and make a meaningful impact?

Apply today for the Customer Experience Associate opportunity in Sydney! ?

📌 Customer Experience Associate (Sydney)
🏢 Robert-Schmidt-Berufskolleg für Wirtschaft und Verwaltung Essen
📍 Sydney