Company Description PEG PASTE is a pioneering oral care brand focused on transforming everyday dental hygiene into a more holistic wellness experience. The company emphasizes premium, natural ingredients and sustainable packaging to support both individual health and environmental responsibility. PEG PASTE is committed to innovating oral care products that feel elevated, effective, and environmentally conscious.

Team members join a mission-driven brand that values creativity, quality, and sustainability in redefining the oral care experience.

Role Description This is a full time Customer Service and Marketing role based on the Gold Coast, operating in a hybrid arrangement with some work-from-home flexibility. Day-to-day responsibilities include responding to customer inquiries across email, social media, and other channels, managing orders and returns, and providing product information and guidance to ensure a positive customer experience. The role also involves supporting marketing campaigns, assisting with social media content and engagement, coordinating promotional activities,



and gathering customer feedback to inform brand strategy.

The successful candidate will collaborate closely with the wider team to maintain consistent brand messaging and help grow PEG PASTE’s community.

Qualifications

- Strong customer service skills, including active listening, clear communication, and problem-solving.
- Experience with basic marketing activities such as social media management, content creation, and campaign support.
- Comfort with digital tools, CRM or e-commerce platforms, and general office software.
- Organizational and time-management abilities, with attention to detail in handling orders and customer requests.
- Ability to work both independently and collaboratively in a hybrid environment, balancing in-office and remote tasks.
- Prior experience in consumer products, beauty, wellness, or oral care is beneficial but not mandatory.
- Relevant education or training in marketing, communications, business, or a related field is an advantage.

📌 Customer Service and Marketing (City of Gold Coast)
🏢 PEG PASTE
📍 City of Gold Coast