About the role

We are looking for an organised and customer focused Customer Service Coordinator to provide support across the business and help deliver a positive customer experience. This is a diverse, people-focused role where you'll work with operational and management teams, members of the public and government representatives. The role may also require attendance at various interchanges.

Key responsibilities

- Managing customer feedback, reviewing the feedback register and coordinating responses
- Providing administrative and customer service support to various departments
- Responding to customer enquiries and handling challenging situations professionally
- Communicating with internal teams, customers, government representatives and other external contacts
- Maintaining accurate information and confidentiality
- Supporting management and operational teams with other duties as required

About you

- Minimum 1 years' experience in customer service, administration or a similar role, with intermediate Microsoft Office skills




- Excellent communication and interpersonal skills, including a professional telephone manner
- Strong organisational skills, attention to detail and the ability to multitask and prioritise
- A calm and professional approach when dealing with difficult customers, with the confidence to think on your feet and use initiative
- A positive, approachable and team oriented attitude, with a willingness to learn new tasks, systems and processes
- Ability to maintain confidentiality and handle information appropriately

About us ComfortDelGro Australia (CDC) is Australia's leading multi-modal transport company, committed to delivering best-in-class transport solutions to metropolitan and regional communities across Australia. With a fleet of more than 12,000 vehicles and over 5,700 employees, CDC moves millions of customers every year, connecting people to places and building communities.

📌 Customer Service Coordinator (Berrimah)
🏢 CDC Northern Territory
📍 Berrimah