About the Company

We're partnering with an established global FMCG brand in a high-growth phase in Australia, backed by a well-resourced international group. The Australian business is expanding rapidly, with ambitious plans and a collaborative culture where team spirit is at the heart of how they operate.

About the Role

- Ensure regular and effective communication with internal and external stakeholders.

- Build mutually beneficial relationships with customers and suppliers, delivering exceptional service levels.

- Drive KPI performance and manage stakeholder expectations proactively.

Customs & Inbound Management

- Coordinate with the customs broker to manage importation of incoming shipments, ensuring all documentation and permits are accurate and compliant.

- Monitor in-transit stock across all products including promotional items, maintaining alignment with lead times and inventory levels.

- Lead monthly 3PL review meetings and share inbound updates proactively.

Customer Service

- Manage customer order intake via EDI and drive On Time In Full (OTIF) delivery performance.

- Serve as the day-to-day contact for customers and suppliers, resolving issues as they arise.

- Execute daily inventory reconciliation between the 3PL WMS and SAP, investigate discrepancies, and provide corrective guidance.





- Manage inventory allocation across storage locations within SAP to ensure accurate stock positioning.

- Process customer claims in SAP and implement solutions to prevent recurrence.

Outbound & Distribution

- Oversee daily order fulfillment and coordinate downstream logistics operations.

- Monitor the daily distribution plan to retail customers and identify opportunities to optimise logistics costs.

SAP Key-User (SC-SD modules)

- Support SAP process setup in collaboration with the IT team and manage system improvement requests.

KPI Reporting

- Track and report on supply chain KPIs including shipment performance, costs, and timelines, and recommend improvements based on data analysis.

About You

- 2+ years of experience in a customer service, logistics, or supply chain operations role, ideally within FMCG.

- Solid understanding of import/customs processes and inbound logistics.

- Experience with SAP (SC-SD modules advantageous) and strong Excel skills.

- Explicit and confident communicator, comfortable managing relationships with customers, suppliers, and 3PL partners.

- Proactive and detail-oriented, with the ability to prioritise in a fast-moving environment.

📌 Customer Service & Logistics Specialist (Central Coast)
🏢 Costello Executive
📍 Central Coast