Location

Location Australia Region New South Wales City Sydney Career Area Customer Service Experience Level Early Careers Job ID WD-0046931

Description and requirements

Role Overview

This is an exciting opportunity to join our Customer Service team based in Rhodes, Sydney. Reporting to the Customer Service Team Leader, as a Customer Service & Sales Representative you will play a key role in delivering an exceptional customer experience, taking ownership of customer enquiries while supporting sales activities and continuous process improvements.

In this fast-paced and rewarding role, you'll build strong relationships with customers, provide tailored solutions, and contribute to the ongoing success of the team. If you're looking to grow your career with a global company renowned for its high-performing and caring culture, we'd love to hear from you.

What You'll Do

- Deliver profitable sales outcomes by providing timely, solution-focused customer service and technical support tailored to customer needs.
- Respond to customer enquiries via phone, live chat, and email, offering product information, application guidance, and technical advice.
- Identify sales opportunities through customer interactions and proactively refer qualified leads to the sales team.
- Build strong customer relationships by delivering an outstanding service experience at every touchpoint.
- Support continuous improvement initiatives to enhance customer service processes and operational efficiency.

What You'll Bring

- A customer-centric mindset with a proactive, solution-focused approach to problem solving.




- Solid interpersonal skills with the ability to build and maintain lasting customer relationships.
- A willingness to learn, develop, and continuously expand your knowledge and capabilities.
- Ambition to grow your career, with domestic or international mobility viewed favourably.
- Self-motivation and the ability to work independently while contributing to a collaborative team environment.
- Excellent time management, planning, and prioritisation skills, with the ability to manage multiple tasks effectively in a fast-paced environment.
- A drive to succeed and consistently deliver outstanding outcomes for customers and the business.

What's In It for You

- Competitive rewards with a base salary and monthly bonus opportunities.
- Learning & Development through structured career pathways, internal development programs, our in-house learning academy, and mentorship opportunities.
- Annual Leave Loading of 17.5%, providing additional income while you take a well-earned break.
- My Days: Enjoy an extra five days of leave each year.
- Community Impact: Take two paid volunteer days annually to support a charitable cause that matters to you.
- Wellbeing Support: Access comprehensive programs designed to support your physical, mental, and emotional wellbeing.
- Work-Life Flexibility: Our flexible working approach empowers team members to achieve success at work while maintaining balance in their personal lives.
- Diverse & Inclusive Culture: Join a workplace where Diversity, Equity & Inclusion are embedded in everything we do.

📌 Customer Service Representative (Australia)
🏢 Hilti
📍 Australia