Business Unit: Housing Services

Position No: 017084

Salary/Level: Level 2, $79,604 - $85,350 pa, PSCSAA 2024

- 1x Full-Time, Fixed Term position available

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64. If you are a person living with disability and require any adjustments or accommodations, Grace Knowlson on (08) 6277 4975 or via email at [email protected]. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

- flexible work options, including working from home up to 2 days per week.
- career development, training, and on-the-job learning to advance your career.
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year.



Access to cultural leave for Aboriginal and Torres Strait Islander people.
- modern workspaces, where you choose your workspace that assists you to do your best work.
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
- corporate discounts with selected health insurance providers and access to wellness programs.
- Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

The Customer Services Officer works as part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing. This position reports to a Manager within a Region as part of the Department of Housing and Works (DHW) Housing Service Delivery portfolio. There is ongoing contact with staff at a range of levels and daily contact with customers face to face, by phone and in writing.

Housing Service

Delivery is DHW’s rental accommodation portfolio managing approximately 39,000 tenancies across the State, Government Regional Officers Housing (GROH) and Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations) and bond assistance (interest-free loans to obtain accommodation in the private rental market) with close links to Aboriginal Housing services.



The Agency also has a strong focus on providing home ownership opportunities to public housing tenants.

About You:

Department of Housing and Works, Katanning are seeking an enthusiastic individual who has strong interpersonal communication and problem-solving skills. You must be able to work as part of a team and hold positive, client focused outcomes in high regard. Full training will be provided but you must be confident and capable in using computer based software such as Word, Excel and Outlook.

How to Apply:

If you think you have what it takes to be a part of our dynamic and forward thinking team, please click the “APPLY FOR THIS JOB” button and you will be redirected to WA Government Jobs and follow the advertising instructions. If not directed straight to the position, please key the position number into the web search box.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

For further information about the position please contact Grace Knowlson on (08) 6277 4975 (not to be contacted for Applicant Information Packs or assistance with lodging your application).

Currently there is one (1) full-time, fixed-term appointment available until the 29 June 2029, with the possibility of further extension(s) and/or permanency. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.

Closing Date: Monday, 14 September 2026 at 4:00pm (AWST)

📌 Customer Services Officer (Katanning)
🏢 Department of Housing and Works
📍 Katanning