Job Description

Your Opportunity

n

As a Customer Care Consultant, you'll be the face of our business, supporting customers across Australia through our call centre. You'll provide timely, high-quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.

n

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

n

What You'll Be Doing:

n

n
- Manage sales, service and backorder enquiries, aiming for first‐call resolution
n
- Build strong relationships with customers, Account Managers and internal teams
n
- Use questioning techniques and systems to provide the best product and service solutions
n
- Identify future sales or cross‐selling opportunities
n
- Support team members and contribute to group projects
n
- Seek ways to improve processes and create efficiencies
n

n

What You'll Bring:

n

n
- Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
n
- Solid communication skills and a proactive approach to problem‐solving
n
- Ability to work well in a team and foster positive relationships
n
- Computer literacy (Windows, telephony systems)
n




- Strong commercial acumen and ability to analyse and solve customer issues
n
- Friendly, customer‐focused attitude and commitment to high service standards
n

n

What's In It For You

n

n
- Permanentrole,incentives &Wesfarmers; share plans
n
- Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers; discountedoffersfrom over 400 retail partners
n
- Continuoustraining and career developmentopportunities
n
- Team events, celebrations,awardrecognition and prizes
n
- Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
n
- Refer-A-Friend program–earn up to $2,000 for each referral!
n
- Generouspaid parental leavepolicy
n
- Free onsite parkingand more!
n

n

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre‐employment medical assessment involving drug & alcohol testing).

n

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant - Carole Park, Qld (Ipswich)
🏢 Blackwoods
📍 Ipswich