Job Description

Job Description

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As a Trainee Service Advisor, you will:

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- Be the primary point of contact for customers, ensuring a seamless and positive service experience.
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- Coordinate bookings, repair orders, and service delivery with precision and efficiency.
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- Promote and upsell additional services while ensuring customer satisfaction and retention.
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- Collaborate with the Service Manager and team to foster a professional and supportive workplace culture.,
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- Greet customers warmly and assist them with booking and repair needs.
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- Liaise with technicians to ensure timely and quality service delivery.
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- Provide detailed explanations of service work and recommend additional options as needed.
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- Monitor and maintain accurate records, ensuring all repair orders are signed and agreed to by customers.
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- Uphold workplace health and safety standards at all times.
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About the Candidate

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Are you passionate about providing exceptional customer service and building lasting relationships?

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Do you thrive in a dynamic, fast-paced workplace? ,

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- A customer-focused mindset with strong communication and negotiation skills.
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- The ability to prioritise tasks effectively in a high-pressure environment.
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- Technical knowledge of automotive servicing is highly regarded.
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- Proficiency in computer systems, particularly Titan software.
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Work Environment

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- A competitive salary package under the Vehicle Repair, Service and Retail Award 2020.
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- Opportunities for professional development, including manufacturer and internal training.
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- A supportive team environment with a strong focus on workplace safety and employee well-being.
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- Career progression opportunities within a growing dealership.
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Why Whitsunday Autos?

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- We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
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- Be part of a dealership that values its team members and fosters a culture of growth and collaboration.
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📌 Trainee Service Advisor - Automotive (Townsville)
🏢 Uworkin
📍 Townsville