- Maintain and develop personal relationships with key and senior client contacts internally and externally.
- Ensure a detailed understanding of our client's and prospects business, products, strategy, requirements and understand the impact on SS&C;’s service offering.
- Ability to engage effectively at the C-suite level with SS&C; clients, demonstrating deep industry knowledge to build credibility and executive gravitas.
- Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
- Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
- Drive and lead capability workshops with clients through a deep understanding of SS&C;’s products, services, and technologies and how these can add value to a client's business.
- Lead all commercial and contractual relationships for clients.
- Work with our clients and SS&C; teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
- Senior point of contact for escalations and owns the resolution process from beginning to end.
- Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
- Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.

Requirements

- 5+ Year’s client relationship management experience.




- Proven financial and numerical skills are a must.
- Deep understanding of P&L; and revenue forecasting.
- Understanding of the fund management industry in Australia and front, middle and back-office operations.
- Detailed knowledge of Transfer Agency and Fund Administration including Fund Accounting and associated services for fund managers.
- A positive understanding of the client service model, business strategy, structure, and product offering.
- Excellent Communication skills.
- Good analytical skills.
- Good verbal reasoning and numeric skills.

Core Competencies

Demonstrates extensive client relationship management experience, with a strong focus on financial and numerical skills, P&L; understanding, and knowledge of the fund management industry. Capable of driving process improvements and ensuring customer satisfaction through effective communication and analytical abilities.

Highest-signal resume keywords

- Client Relationship Management
- Financial And Numerical Skills
- P&L; Understanding
- Fund Management Industry Knowledge
- Excellent Communication Skills

ATS Optimization Keywords

Hard Skills

- Revenue Forecasting
- Transfer Agency Knowledge
- Fund Administration Knowledge
- Fund Accounting
- Analytical Skills

Soft Skills

- Communication Skills
- Verbal Reasoning

Industry Keywords

- Front Office Operations
- Middle Office Operations
- Back Office Operations
- Client Service Model
- Business Strategy

#J-18808-Ljbffr

📌 Relationship Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne