Company

Exhaust Control Industries (ECI) is the recognised leader in air and noise pollution control products in Australia and Southeast Asia. ECI is a privately owned Australian manufacturing and installations company that provides proven products to a wide variety of industries; CBM/UCG, power generation, transport, construction equipment and marine sectors, among others. ECI provides solutions to engine manufacturers of diesel, petrol and gas-fuelled engines.

ECI are the leading designers and manufacturers of innovative products using the latest in emissions reduction technology. ECI provides products and complete turnkey solutions for air and noise pollution control, including, exhaust silencers & components, emission treatment options, Tier 4 packages, fuel systems, noise reduction products.

ECI has been manufacturing since 1982 and is enjoying an upturn in demand for its emission control and packaging solutions throughout Australia and Southeast Asia as communities and governments look to reduce emissions and noise pollution.

Primary Responsibility

Reporting to the IT Manager, you will provide advanced (Level 2) desktop, infrastructure and end-user support for MIRATECH’s three Australian offices, acting as the primary on-site IT presence in Mordialloc and the key escalation point for Doveton and Salisbury. The role also partners closely with the US IT team, leveraging the AU/US time zone overlap to action US tickets and provide “follow-the-sun” coverage for US offices during their evening and overnight hours. Together, this keeps Australian users productive across all three sites and extends global service desk coverage well beyond standard US business hours.

Key Accountabilities

- Provide Level 2 support for desktops, laptops, mobile devices and peripherals across the Mordialloc, Doveton and Salisbury offices.




- Diagnose and resolve complex hardware, software, Microsoft 365, identity and connectivity issues for end users.
- Administer and support Miratech and ECI system integrations, including monitoring interfaces, resolving integration issues, coordinating vendor support, and maintaining system availability
- Deliver application support services to internal users across business systems and software platforms
- Administer Active Directory and Azure / Entra ID accounts, security groups, MFA and access permissions.
- Troubleshoot and maintain local network infrastructure (LAN/WAN, VPN, Wi-Fi, switches, access points and structured cabling).
- Configure, deploy and manage end-user devices through Intune / MDM, including imaging, patching and software deployment.
- Act as the primary IT contact for the Doveton (VIC) and Salisbury (QLD) sites, including scheduled site visits for preventative maintenance, user support and infrastructure work.
- Partner with the US IT team to action US tickets during the Australian business day, providing “follow-the-sun” coverage for US after-hours and overnight work.
- Conduct formal shift handovers with the US team at the start and end of each AU shift to align on open incidents, in-flight changes and priorities.
- Manage tickets in the IT service desk platform (e.g. ConnectWise) and maintain accurate documentation in knowledge bases (e.g. IT Glue).
- Mentor Level 1 / junior technicians and contribute to global IT standards,



runbooks and process improvements.
- Other duties as assigned.

- Skiills and Qualifications

The minimum qualifications required to perform this role are: · Education: Tertiary qualification in IT, Computer Science or a related field, or equivalent industry experience.

· Experience: 5+ years in IT support or desktop support, ideally in a multi-site or multi-region environment.

· Technical Skills: Strong proficiency in Windows 10/11, Microsoft 365, Active Directory and Azure / Entra ID, networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), endpoint management (Intune / MDM) and hardware troubleshooting and deployment.

· Communication Skills: Excellent written and verbal communication; able to explain technical concepts to non-technical users and collaborate clearly with remote teams across time zones via ticketing and chat.

· Organisational Skills: Ability to manage multiple priorities in a fast-paced workplace across three sites and two regions.

· Other: Current Australian driver’s licence and willingness to travel locally (within VIC) and interstate (to QLD) as required.

What Sets You Apart

- Previous experience supporting users in a follow-the-sun or multi-region model, including coordination with a US-based IT team.
- Hands-on experience with RMM tools (e.g. NinjaOne, ConnectWise Automate), endpoint security and MFA solutions, and Microsoft Azure.
- Industry certifications such as CompTIA A+ / Network+, Microsoft AZ-900 / MS-900, or ITIL Foundation.
- Strong communication and cross-functional collaboration skills
- Strong analytical and problem-solving skills

Key Competencies

- Attention to detail
- Decision-making and critical thinking
- Adaptability and flexibility
- Process improvement mindset
- Team collaboration

📌 Desktop Support Technician II (Melbourne)
🏢 Exhaust Control Industries
📍 Melbourne