About the role

We are a world-class, patient- and research-focused Diabetes Education Service team, proudly recognised as one of only 6 National Association of Diabetes Centres of Excellence and ranked among the top 40 World's Best Specialised Hospitals. Our dynamic team works collaboratively across nursing, endocrinology, dietetics and research to support patients with diabetes to understand and live well with their condition.

Our Administrative Support staff are integral to everything we do.

Key Accountabilities

You will be a key member of our day-to-day operations and a vital first point of contact for our patients, families and visitors. Your responsibilities will include, but are not limited to:

- Patient enquiries, bookings, admissions and discharge coordination
- Clerical, administrative and receptionist duties
- Managing physical and telecommunication traffic throughout the area
- Providing clear and professional communication with staff, patients, carers and the public
- Contributing to service and quality improvement activities

About You

- Strong organisational skills, reliability and the ability to work autonomously and collaboratively
- Experience in administration or customer service, ideally within a healthcare environment
- Professional, caring and patient-focused approach to every interaction
- Strong communication skills with a commitment to quality and continuous improvement

Benefits of Working at RMH

- Meaningful Work Make a real difference in the lives of patients, families and our community.

- Career Growth Access learning, development, and diverse career opportunities.

- Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.





- Innovation Help shape the future of healthcare through research, technology and new models of care.

- World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.

- Enjoy outstanding employee benefitsSalary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
- Work in the Parkville PrecinctWork in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interested? Click Apply to submit your application, please include a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

📌 Diabetes Education Administrative Support (Parkville)
🏢 The Royal Melbourne Hospital
📍 Parkville