E-commerce Assistant Manager fishing department.

Motackle and Outdoors – Coffs Harbour, NSW

Full-time | eCommerce / Administration / online + Retail Operations

About the Role

Motackle and Outdoors is seeking an experienced and motivated Mail Order Assistant Department Manager to join our team in Coffs Harbour, NSW.

This full-time position plays a key role in the day-to-day operation of our growing eCommerce and mail order department. You will assist in leading a team of 5–6 staff while ensuring orders are processed efficiently, customers receive outstanding service, and our operational standards are consistently maintained.

The ideal candidate will be a confident people leader with strong problem-solving skills and a professional, customer-focused approach. Knowledge of fishing, products would be highly regarded.

Key Responsibilities

- Assist with the day-to-day management of the eCommerce/mail order department.
- Supervise, support and motivate a team of approximately 5–6 staff.
- Oversee order processing, and general workflow to ensure efficient daily operations.
- Provide high-quality customer service, including assisting customers with fishing, camping and outdoor product enquiries.
- Resolve customer concerns and workplace issues professionally and efficiently.
- Identify opportunities to improve processes, productivity and the overall online sales
- Provide coaching and support to team members, promoting a positive, accountable and “can-do” workplace culture.
- Work closely with upper management and other departments to support the continued growth of our eCommerce operations.

About You

We are looking for someone who is professional, approachable and comfortable leading people in a busy retail and eCommerce environment.

Ideally, you will have:

- Strong leadership, communication and team-building skills.
- Excellent problem-solving,



decision-making and conflict-resolution abilities.
- Previous experience supervising or managing staff.
- Experience in eCommerce, warehousing, mail order, retail operations or a similar environment.
- Strong organisational skills with the ability to prioritise and manage competing demands.
- A customer-focused attitude and the ability to communicate confidently with customers and colleagues.
- A proactive approach and willingness to take responsibility and get things done.

Previous fishing and camping experience is preferred but not essential.

Five or more years of relevant eCommerce, warehouse or management experience would be highly regarded; however, we encourage applications from candidates who can demonstrate the right leadership skills, attitude and relevant experience.

What We Offer

At Motackle and Outdoors, we are committed to providing a supportive and rewarding workplace. Benefits include:

- Competitive remuneration based on experience.
- Professional development opportunities.
- Generous staff discounts across our fishing, outdoor and lifestyle product ranges.
- A supportive and team-oriented team environment.
- Opportunities for career development and progression within the business.
- The opportunity to work in an industry you’re passionate about.

About Motackle and Outdoors

Motackle and Outdoors is an established retailer of fishing gear, outdoor equipment and lifestyle products, servicing customers both online and through our physical retail operations.

We are passionate about the outdoors and committed to providing our customers with quality products, knowledgeable advice and exceptional service.

If you’re an experienced team leader who enjoys solving problems, working with people and being part of the fishing and outdoor industry, we’d love to hear from you.

Apply now to join the Motackle and Outdoors team in Coffs Harbour.

Apply within seek and or email your resume and cover letter to [email protected]

📌 E-commerce Assistant Manager fishing department. (Coffs Harbour)
🏢 Motackle and Outdoors
📍 Coffs Harbour