About the role

This role sits at the heart of the online customer experience. You'll keep Shopify orders moving, packages heading out the door and customers informed along the way. Approximately 75% of your role will focus on eCommerce operations and fulfilment, with the remaining 25% dedicated to customer service.

Key responsibilities

- Managing the daily Shopify order queue and keeping fulfilment on schedule
- Picking, checking and packing orders accurately and to brand standards
- Producing shipping labels, manifests and dispatch documentation
- Booking couriers, coordinating collections and resolving delivery issues
- Updating order statuses, tracking details and customer notes in Shopify
- Managing returns, exchanges, refunds and reshipments
- Monitoring order holds, failed payments, address issues and other exceptions
- Supporting stock checks, replenishment, subscriptions and inventory accuracy
- Responding to customer enquiries by email, phone and online channels
- Resolving missing, delayed or damaged-order enquiries from start to finish

About you

- Hands-on Shopify experience across order processing, fulfilment, tracking, returns and refunds
- Experience within eCommerce fulfilment, online retail operations or a similar environment




- Experience using Interparcel and SellerDash or the ability to quickly learn comparable platforms
- Strong attention to detail, even when order volumes increase
- Clear and friendly written and verbal communication skills
- Confidence dealing with couriers, delivery exceptions and competing priorities
- A proactive approach and the ability to work independently within a small team
- The physical capacity to stand, walk and safely lift or carry items weighing up to 15–20 kg

Benefits

- Salary of $60,000 + superannuation, based on full-time equivalent hours
- A versatile working arrangement, including potential school-hours flexibility
- A hands-on role with genuine ownership and variety
- The opportunity to join a growing business and help shape its eCommerce operation
- A small, driven team where your contribution will be visible and valued

About us This is a business that moves quickly, thinks creatively and values people who want to make a genuine impact. The founders believe in hiring talented people, giving them ownership and trusting them to deliver. They value smart execution over unnecessary perfection, encourage new ideas and want team members who are willing to challenge the status quo.

📌 eCommerce & Fulfilment Coordinator (St Kilda)
🏢 Love Talent Solutions
📍 St Kilda