This role sits within a well-established healthcare organisation with a strong presence across Australia, New Zealand, and the Pacific region. Reporting directly to the Country Manager, the Sales & Business Support Officer will play a key role in supporting commercial operations, customer service and contract administration. The position is ideal for a science graduate looking to gain valuable industry experience.

RESPONSIBILITIES INCLUDE:

- Provide day-to-day sales and business support to the Country Manager and broader commercial team
- Coordinate and maintain commercial agreements and documentation across Australia, New Zealand, and Pacific Island markets
- Manage distributor agreement administration for a network of 20+ distributors
- Consolidate, maintain, and update contract, pricing, quotation, and agreement templates
- Liaise with Commercial, Finance, Supply Chain, and external stakeholders to obtain required information and approvals
- Support procurement and business administration activities as required
- Assist with pricing, quotation, and contract management processes
- Maintain accurate records and documentation within relevant business systems




- Support reporting and commercial administration activities to improve business efficiency

SKILLS & EXPERIENCE

- Previous experience in sales support, administration, customer service, and business support
- Ideal opportunity for a graduate who wants to gain some experience at a large med tech company
- Experience within the medical device, pharmaceutical, healthcare, or life sciences industry highly regarded
- Experience using ERP systems such as SAP preferred
- Strong organisational and administrative skills with exceptional attention to detail
- Excellent communication skills and confidence engaging with stakeholders at all levels
- Proactive individual who is comfortable following up and gathering information from multiple functions
- Robust Microsoft Office skills, particularly Excel, Word, and PowerPoint

BENEFITS

- Opportunity to work with a global healthcare organisation
- Exposure to commercial operations and distributor management across ANZ and the Pacific region
- Hybrid working arrangement (4 days office, 1 day WFH)
- Long-term opportunity with potential for extension or permanent conversion

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📌 Customer Service Officer (City of Sydney)
🏢 i-Pharm Consulting
📍 City of Sydney