Duration:

6 months - 12 months

Work Arrangement:

Onsite

Key Responsibilities

- End‑User Device Support:

Provide desk‑side (L2) support for laptops, desktops, and peripherals running Windows 10/11. Perform break‑fix support, device setup, refresh, replacement, and decommissioning (IMACD). Troubleshoot OS, login, connectivity, printing, and peripheral issues. Coordinate with OEM vendors for hardware repairs and replacements.

- Incident &
- Service Request Handling:

Log, update, and resolve incidents/service requests using ITSM tools (ServiceNow). Ensure tickets are updated with explicit resolution notes. Escalate unresolved issues to relevant resolver groups (EUC, Network, AV, Vendor) within SLAs.

- Asset &

- Site Support:

Assist with asset management (inventory updates, tagging, stock checks). Support local IT activities such as device handovers, site moves, workstation setups. Provide hands‑and‑feet support for infrastructure/network teams when required.

- Operational &

- Governance:





Adhere to ITIL/service management processes. Follow security, compliance, and access policies. Maintain documentation, SOPs, and site‑specific knowledge. Participate in on‑call or dispatch support as required.

Required Skills &

- Experience

- Microsoft Intune

- Windows Autopilot

- Mobile Device Management (MDM)

- Endpoint Management

- Desktop Support / EUC Operations

- Windows OS Deployment &
- Imaging

- Patch Management &

- OS Upgrades

- Device Compliance &

- Security Policies

- ServiceNow or similar ITSM tools

- Strong troubleshooting skills (hardware, printers, BSOD, login/authentication, application issues)

- Excellent end-user support and communication skills

This is a contract role offering exposure to a corporate IT environment, supporting executives and business users while working with modern technologies.

📌 End User Support Specialist (Toowoomba)
🏢 eTeam
📍 Toowoomba