Principal Registration Officer – Building and Development Certifiers Registration - Building Commission NSW

Lead meaningful regulatory change and helpshape the future of certifier registration in NSW.

Location: Parramatta and other locations considered
Level: Clerk Grade 9/10
Work type: Temporary up to 30June 2028, full-time 35 hours per week. Access to flexible working arrangements available within operational requirements

BuildingCommission NSW

Building CommissionNSW plays a critical role in rebuilding trust and confidence in the buildingand construction sector. As both a regulator and a partner to consumers andindustry, we are focused on lifting standards, strengthening capability andsupporting a resilient sector that delivers quality homes for the people ofNSW.

This is anopportunity to join a purpose-driven organisation where your expertise,judgement and leadership will contribute to better regulatory outcomes. Youwill work in a collaborative environment that values integrity, accountability,innovation and continuous improvement.

About the role

As a SeniorPrincipal Registration Officer and a key member of the Building andDevelopment Certifier Registration team, you willmanage a diverse range of responsibilities, with a primary focus on theassessment of various and complex registration applications of registeredcertifiers and administration of the public register of registered certifiersin line with the Building and Development Certifiers Act 2018 (the Act),and other associated Acts and regulations to support and deliver optimumcustomer and business outcomes.

You will also havethe opportunity to contribute to industry engagement, process improvement andteam capability uplift, helping to strengthen how certifier registrationservices are delivered and provide essential operational support.

This role mayinclude direct reports and will suit someone who enjoys leading throughinfluence, supporting others and driving practical improvements in a complexregulatory environment.

In this role, you will:

- Assess and determine applications for registration as a certifier in NSW, applying sound judgement to complex knowledge, skills and experience requirements.
- Provide expert advice to internal and external stakeholders to support clear, consistent and practical regulatory outcomes.




- Advise senior leaders on strategies that support compliance objectives, business planning and performance improvement.
- Build strong stakeholder relationships through effective communication, negotiation and customer-focused service delivery.
- Manage competing priorities and respond to complex or escalated matters within strict statutory timeframes.
- Support team management by contributing to compliance, governance, quality assurance and continuous improvement activities.
- Develop practical procedures, guidance and training materials that enhance team capability, consistency and confidence.

We are looking for someone who can bring:

- Robust critical thinking, problem-solving skills and resilience when working through complex or sensitive matters.
- Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences and formats.
- Sound judgement and confidence making balanced decisions within a broader regulatory context.
- A strong customer service mindset, ideally developed in a licensing, registration or regulatory environment.
- Proven leadership and collaboration skills, including the ability to coach, motivate and mentor others.
- Practical experience interpreting and applying legislation across one or more regulatory frameworks.
- Experience developing or using standard operating procedures, guidance material or supporting documentation to improve business processes.
- Knowledge or experience in Building Inspector, Building Surveyor or Engineer classes, which would be highly regarded.
- A proactive, adaptable approach and willingness to support urgent priorities beyond core responsibilities when needed.
- Experience using systems such as Loris and Objective is highly desirable.

We support a hybridworking model, utilising flexible working arrangements. The role is primarilyoffice-based,



with flexibility available in line with business needs.

Ready to Make an Impact?

If you are anexperienced regulatory professional who enjoys complex decision-making,stakeholder engagement and leading practical improvements, we encourage you toapply. This role will suit someone who can work confidently in a fast-pacedregulatory environment, balance operational priorities with sound judgement,and contribute to service excellence.

Click Here to access the Role Description

For enquiries relating to recruitment please contact Vanessa Stanghieri via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 9th September 2026 [9:59am]

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Informationon some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process

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📌 Principal Registration Officer (New South Wales)
🏢 Department of Customer Service
📍 New South Wales